IT Support Technician Field Services

Prequel Solutions•Canton, OH

1d•$40,000 - $45,000•Onsite

About The Position

Prequel is seeking an IT Field Support Technician for a contract-to-hire opportunity with a well-established organization in the Canton, Ohio area. This role is ideal for someone early in their IT career who enjoys hands-on technical support, working directly with end users, and being out in the field supporting multiple locations. This position supports a regional branch network across Northeast Ohio, with occasional backup support in the Columbus region.

Requirements

Strong customer service and communication skills
Experience troubleshooting hardware, software, and end-user technology issues
Working knowledge of Windows 11 and Windows Server 2019 / 2022
Basic network troubleshooting experience, including DHCP and basic network configuration
Ability to work independently and manage support needs across multiple branch locations
Reliable transportation and willingness to travel locally as needed
Support

Nice To Haves

1–3 years of IT support, desktop support, field support, or technical support experience
Experience supporting users in a multi-site environment
Comfortable with a mix of day-to-day support, device installations, and project-based work

Responsibilities

Provide hands-on support for desktops, laptops, printers, network hardware, and business applications
Troubleshoot and resolve technical issues for branch and office end users
Support installation, setup, and replacement of devices across multiple locations
Assist with rollouts of new or upgraded hardware and software
Partner with internal IT team members on troubleshooting, projects, and process improvements
Complete departmental documentation and support-related paperwork
Participate in project-based work involving equipment upgrades and implementations
Provide cross-training and support to team members as needed
Participate in an off-hours on-call rotation and occasional after-hours project support