IT Field Services Technician

MANN+HUMMEL • Wilson, NC

7h • Onsite

About The Position

This is an Onsite position based at our location in Wilson, NC. No Visa sponsorship is available for this position. No relocation assistance is available for this position. The IT Field Services Technician will provide expert, on-site service support for our facilities, including problem diagnosis, analysis, and repair services; installation support; product and system installation services; and technical instruction.

Requirements

• Education: Associate's degree in IT, or a related field, OR 1 – 4 years’ related experience
• Experience: Minimum of 1 - 4 years of related experience
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Strong cross-functional communication
• Excellent technical knowledge and hands-on troubleshooting experience of PC and desktop hardware and components
• Working technical knowledge of current protocols, operating systems, and standards (i.e. TCP/IP, Windows, MS Office Suite, IOS mobile platforms)
• Ability to operate tools, components, and peripheral accessories
• Able to read and understand technical manuals, procedural documentation, and OEM guides
• Excellent customer service skills, working with employees on the phone and in person

Nice To Haves

• Active Directory, Azure, Networking Certifications (A+, N+, MCTS, MCITP, MCDST) are a plus
• Bachelor’s degree in Computer Science
• Zebra Printer support experience
• RF and wireless technology troubleshooting is a plus
• Ticketing system experience, such as ServiceNow

Responsibilities

• Provide installation support, and product and system installation services in person or via telephone or remote monitoring services
• Deliver comprehensive system maintenance, updates and upgrade services
• Assume ownership of customer issues and follow through until issues are resolved
• Maintain appropriate levels of communication with the customer to ensure that the customer is well-informed before, during and after service engagements
• Ensure that services are provided in the time frame promised to the customer, and that the quality and completeness of work performed meets or exceeds the expectations of the customer
• Provide feedback on product, installation, and service quality issues
• Provide User Application Training on proper use of Safety, Security and Asset Location products and system solutions provided by MANN+HUMMEL
• Account modifications, resets and unlocks
• Mobile device troubleshooting (iPhone, iPad, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree