IT Field Services Technician

Valley Perinatal Services • Mesa, AZ

2d • $55,000 - $60,000 • Hybrid

About The Position

Provides hands-on, tier 1-2 IT support across multiple regional sites. This role balances remote helpdesk troubleshooting with local site travel to deploy hardware, resolve network connectivity issues, and maintain physical infrastructure. As the primary technical point of contact for field locations, this position is vital to minimizing operational downtime and ensuring staff have seamless access to critical systems.

Requirements

• Strong hands-on skills resolving Windows 10/11 operating system faults, login/MFA issues, and workstation errors.
• Solid understanding of fundamental networking concepts (TCP/IP, cabling, and basic switch connectivity).
• Exceptional communication and interpersonal skills, with a focus on translating technical concepts for non-technical staff.
• Must possess a valid driver’s license and a clean driving record for daily multi-site travel.
• 2–4 years of dedicated IT support experience (Desktop Support, Helpdesk, or Field Technician role).
• Practical experience operating within Microsoft 365 environments and utilizing enterprise ticketing systems.
• Ability to lift, carry, and maneuver IT hardware weighing up to 50 lbs.
• Ability to crawl under desks, navigate tight IT closets, run cabling, and mount hardware as needed.
• Capability to handle daily local travel and driving between regional sites.

Nice To Haves

• Previous experience supporting multi-site environments or structured internal corporate IT infrastructure is preferred.

Responsibilities

• Troubleshoot hardware, software, network, and peripheral issues both remotely and face-to-face at physical site locations.
• Set up, configure, and maintain workstations, laptops, mobile devices, printers, and specialized local equipment.
• Perform basic troubleshooting of local site networks, including switches, patch panels, Wi-Fi access points, and internet connections.
• Handle physical IT setup and hardware configuration for new hire onboarding and site deployments.
• Maintain precise inventory tracking of physical assets and log all technical solutions in the internal knowledge base.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed