IT Field Services Technician

Lifemark Health Group • London, ON

4d • CA$55,000 - CA$65,000 • Hybrid

About The Position

Lifemark Health Group (LHG) is a market leader in customized healthcare solutions. With over 20 years of service excellence, LHG is one of the largest, most trusted, and most comprehensive providers in Canada. As a national healthcare company, LHG employs 5,000 highly trained clinicians, medical experts and team members in over 370 locations coast-to-coast and continues to grow both organically as well as through acquisitions. With that growth, is a vision to be the most innovative healthcare provides in community rehabilitation, workplace health and wellness and medical assessment services. Lifemark was acquired by Loblaw companies in May 10, 2022.

We’re looking for IT Field Services Technician to join our team in London, Ontario. Reporting to the Senior Manager, IT Field Operations you will be responsible for travelling within the South Western Ontario region to provide IT Support to our clinics.

Requirements

• Superior customer service experience, technical support and IT field support is required
• Experience with Microsoft Active Directory
• Knowledge of mobile platforms
• Some knowledge of Microsoft windows server platform
• Knowledge of VoIP systems
• Computer hardware repair
• Excellent time management skills
• Strong problem solver and troubleshooting skills
• Strong written and verbal communication
• Work with different divisions understanding their needs
• Set clear expectations and define key performance indicators for self
• Work within a team environment providing insight when appropriate
• Ability to work with minimal supervision
• Extensive knowledge of Microsoft Windows operating systems and MS Office 2016/2019/O365
• An understanding of network topologies and protocols (including firewalls, routers, switches, etc)
• Understanding of remote management tools and techniques
• Valid Drivers license and reliable vehicle

Responsibilities

• The daily management of helpdesk tickets and level 2 support requests
• Remote and onsite support when required
• Maintain documentation of support and infrastructure
• Manage recommendation and obtain approvals for procurement of IT equipment and software
• Setup and installation of new systems and IT equipment
• Travel throughout London and Southwest Ontario

Benefits

• Competitive salary with benefits package
• $1500 annual learning and development allowance
• Team culture that values collaboration, learning, and shared success.
• Flexible health benefits – medical, dental, and vision coverage for you and your family.
• Paid wellness and vacation days.
• Employee Share Ownership Program (Shoppers Drug Mart) – a 25% company match of up to 5% of your base salary.
• 30% employee discount at Shoppers Drug Mart.
• Corporate discount at GoodLife Fitness, Workperks, and employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed