IT Field Services Technician

Mann+Hummel GmbH • Wilson, NC

2d • Onsite

About The Position

The IT Field Services Technician will provide expert, on-site service support for our facilities, including problem diagnosis, analysis, and repair services; installation support; product and system installation services; and technical instruction.

Requirements

• Associate's degree in IT, or a related field, OR 1 – 4 years’ related experience
• Minimum of 1 - 4 years of related experience
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Strong cross-functional communication
• Excellent technical knowledge and hands-on troubleshooting experience of PC and desktop hardware and components
• Working technical knowledge of current protocols, operating systems, and standards (i.e. TCP/IP, Windows, MS Office Suite, IOS mobile platforms)
• Ability to operate tools, components, and peripheral accessories
• Able to read and understand technical manuals, procedural documentation, and OEM guides
• Excellent customer service skills, working with employees on the phone and in person

Nice To Haves

• Active Directory, Azure, Networking
• Certifications (A+, N+, MCTS, MCITP, MCDST) are a plus
• Bachelor’s degree in Computer Science
• Zebra Printer support experience
• RF and wireless technology troubleshooting is a plus
• Ticketing system experience, such as ServiceNow

Responsibilities

• Provide installation support, and product and system installation services in person or via telephone or remote monitoring services
• Deliver comprehensive system maintenance, updates and upgrade services
• Assume ownership of customer issues and follow through until issues are resolved
• Maintain appropriate levels of communication with the customer to ensure that the customer is well-informed before, during and after service engagements
• Ensure that services are provided in the time frame promised to the customer, and that the quality and completeness of work performed meets or exceeds the expectations of the customer
• Provide feedback on product, installation, and service quality issues
• Provide User Application Training on proper use of Safety, Security and Asset Location products and system solutions provided by MANN+HUMMEL
• Account modifications, resets and unlocks
• Mobile device troubleshooting (iPhone, iPad, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees