IT Field Support Specialist

Westgate Resorts•Bellevue, WA

1d•Onsite

About The Position

The Field Support Specialist is a hands-on, on-site technical lead responsible for installing, maintaining, and troubleshooting hardware, software, and networking infrastructure across supported properties. This role operates with minimal supervision, supports both staff and executives, and plays a key role in installations, upgrades, and incident resolution while meeting defined service levels.

Requirements

3–5 years of hands-on field or technical support experience.
Strong background in network switches, TCP/IP, VPNs, and basic networking infrastructure.
Experience with Active Directory user and device management.
Hands-on structured cabling support (identify, repair, test, document).
Familiarity supporting POS systems or equivalent technologies.
Experience supporting C-level executives.
Strong troubleshooting, prioritization, and independent problem-solving skills.
Proficiency with Windows 10/11 and a wide range of endpoint and AV devices.
A+, Network+, or equivalent certification required.

Nice To Haves

Bachelor’s degree in Computer Science or related field preferred.

Responsibilities

Install, configure, troubleshoot, and maintain hardware, software, network devices, and structured cabling.
Provide routine maintenance and basic configuration for network switches and infrastructure.
Serve as lead support during installations, maintenance efforts, and high-impact incidents.
Independently resolve issues; escalate critical problems appropriately to leadership.
Build, image, deploy, and document devices and system configurations.
Perform enterprise software deployments and updates.
Support and administer endpoint/user management tools (Active Directory, Intune, SCCM, Tanium).
Provide direct end-user support, including VPN and application assistance.
Collaborate with Business Analysts, System Admins, and Project Managers on IT initiatives.
Participate in on-call and after-hours support rotations.
Travel up to 40% as required to support multiple locations.

Benefits

Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact