IT Operations & Field Support Specialist
About The Position
Ranked among the largest accounting and consulting firms in the country and consistently recognized as a Great Place to Work, Cherry Bekaert delivers innovative advisory, assurance and tax services to our clients. We are proud to foster a collaborative environment focused on enabling your career growth and continuous professional development. We are seeking for an IT Operations & Field Support Specialist to join our team. This role combines network deployment, AV systems management, and field-based IT support. The ideal candidate is comfortable working both independently and on-site, managing infrastructure, and delivering reliable technical support in dynamic environments. IT Operations & Field Support Specialist will have an opportunity to work a hybrid schedule out of our Raleigh office and be able to travel to our major offices on the East Coast.
Requirements
- 3+ years of experience in IT operations, network support, or field IT roles
- Hands-on experience with Cisco Meraki systems (required)
- Strong understanding of networking fundamentals (TCP/IP, VLANs, DHCP, DNS)
- Experience with AV systems and event technology support
- Familiarity with telecom/ISP coordination and internet service setup
- Willingness to travel frequently and work flexible hours for events
- Strong problem-solving skills and ability to work under pressure
Responsibilities
- Deploy, configure, and support firmwide network and infrastructure solutions, including firewalls, switches, and wireless environments across multiple locations
- Monitor network performance, troubleshoot issues, and help maintain secure, reliable connectivity
- Set up, manage, and support audiovisual systems for conference rooms, hybrid meetings, and live events
- Provide hands-on IT and AV support for firm-hosted events, including travel to event sites as needed
- Assist with temporary network setups, user connectivity, and real-time issue resolution in fast-paced environments
- Coordinate internet and telecommunications services, working with vendors on provisioning, VoIP, and connectivity solutions
- Deliver day-to-day end-user IT support for hardware, software, and connectivity needs
- Maintain documentation, asset inventories, and assist with IT projects and continuous improvement initiatives
Benefits
- annual bonus
- medical, dental, and vision care
- disability and life insurance
- generous Paid Time Off
- retirement plans
- Paid Care Leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
