IT Support Specialist – Field & Operations
About The Position
This role is hands-on from day one: supporting users, resolving issues, and maintaining IT operations across multiple locations, while gradually expanding into process ownership, documentation, and system improvements. The IT Support Specialist will be responsible for troubleshooting end-user issues, managing user access, maintaining ticket queues, and supporting a multi-site environment. Additionally, the role involves on-site support and coordination, including travel to various locations, working with vendors, and assisting with equipment deployments. There is also a focus on process improvement, including creating and maintaining documentation, identifying recurring issues, and implementing long-term fixes. The position offers growth and ownership opportunities, with the chance to take responsibility for assigned locations, help build training materials, and eventually grow into a Lead-level role.
Requirements
- Minimum 2–3 years in a service desk or end-user support role (required)
- Experience supporting multiple users or locations
- Windows and endpoint troubleshooting
- Microsoft 365 administration (user management, permissions)
- Networking fundamentals (DNS, DHCP, connectivity)
- Printers, peripherals, and on-site troubleshooting
- Experience working in a ticketing system
- Strong troubleshooting and problem-solving ability
- Ability to prioritize and work through multiple issues efficiently
- High accountability—tasks are completed and properly documented
- Comfortable in a fast-paced, hands-on environment
- Interest in growing beyond support into systems and operations
Nice To Haves
- 5+ years of IT support experience preferred
- Mid-level IT professionals ready to take on more responsibility
- Candidates looking to grow into leadership over time
- Individuals who take ownership and improve systems
Responsibilities
- Troubleshoot end-user issues (hardware, software, network, printers)
- Manage onboarding/offboarding and user access (Microsoft 365)
- Maintain and prioritize ticket queue with clear documentation
- Support multi-site environment across 60+ locations
- Travel 1–2 times per week to Brooklyn, Queens, and Staten Island locations
- Work with vendors and validate work performed
- Assist with equipment deployments and issue resolution
- Create and maintain SOPs, guides, and documentation
- Identify recurring issues and implement long-term fixes
- Contribute to improving IT workflows and support processes
- Take ownership of assigned locations and support outcomes
- Help build training materials and internal documentation
- Grow into a Lead-level role with increased responsibility over time
Benefits
- Health, dental, and vision insurance
- Paid time off (PTO) and holidays
- Career growth into Lead / Supervisor role
- Direct mentorship from IT leadership
- Exposure to multi-site IT operations and infrastructure
- Opportunity to build processes, documentation, and workflows
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
