IT Operations Support
About The Position
The NYC Department of Consumer and Worker Protection (DCWP) is seeking a Support Specialist to join its IT Services Division. This role is responsible for administering, securing, and maintaining the Agency’s Mobile Device Management (MDM) infrastructure and Active Directory environment. The successful candidate will oversee the deployment, configuration, and ongoing support of mobile devices, laptops, desktops, and endpoint security solutions. In addition, the specialist will provide technical support to end users, ensure the reliability and performance of systems, and maintain compliance with DCWP and NYC cybersecurity standards, policies, and best practices.
Requirements
- Permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply.
- A four-year high school diploma or its educational equivalent plus a certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and three years of satisfactory, full-time large-scale mainframe computer operations or three years of satisfactory data communication network experience in a mainframe environment, one year of which must have been in a project leader capacity or as a major contributor on a complex project.
- A baccalaureate degree from an accredited college and four years of satisfactory, full-time experience as described in “1” above, including one year of which must have been in a project leader capacity or as a major contributor on a complex project.
- A four-year high school diploma or its educational equivalent and five years of satisfactory, fulltime experience as described in “1” above, including one year of which must have been in a project leader capacity or as a major contributor on a complex project.
- A satisfactory combination of education and/or experience which is equivalent to “1,” “2,” or “3” above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and three years of satisfactory, full-time large-scale mainframe computer operations or three years of satisfactory data communication network experience in a mainframe environment, one year of which must have been in a project leader capacity or as a major contributor on a complex project.
Responsibilities
- Administer and maintain Omnissa Workspace One UEM, including device enrollment, provisioning, deployment, and lifecycle management.
- Configure and enforce device compliance, security baselines, access controls, application deployment, and operating system protection policies.
- Configure and manage Workspace One UEM Smart Groups, Certificates, Profiles, Baselines, and Scripts.
- Monitor device health, inventory, compliance status, and endpoint security alerts; support audits and compliance reporting.
- Perform remote device management functions, including lock, wipe, reset, recovery, and troubleshooting.
- Deploy, update, test, and support enterprise applications, mobile productivity tools, and application distribution groups.
- Assist with desktop and laptop imaging, deployment, and endpoint management.
- Manage Active Directory users, groups, device assignments, onboarding, and offboarding activities.
- Provide Tier 1–3 support for iOS, Android, Windows, and macOS devices, resolving issues related to enrollment, authentication, email, VPN, Wi-Fi, certificates, applications, and connectivity.
- Provide helpdesk support and assist with ad hoc projects as needed.
- Maintain asset inventories, technical documentation, knowledge base articles, user guides, and training materials.
- Coordinate with vendors and internal IT teams to resolve escalated issues and educate users on device security best practices.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
