IT Support Specialist – Field & Operations
About The Position
This role is hands-on from day one: supporting users, resolving issues, and maintaining IT operations across multiple locations, while gradually expanding into process ownership, documentation, and system improvements. The position involves on-site support and coordination, requiring travel to various locations, and working with vendors. There is a strong emphasis on process improvement, including creating and maintaining Standard Operating Procedures (SOPs), guides, and documentation, as well as identifying recurring issues and implementing long-term fixes. The role offers growth and ownership opportunities, with the chance to take responsibility for assigned locations, help build training materials, and grow into a Lead-level role with increased responsibility over time. The work environment is on-site with local travel, fast-paced, and involves a lean IT team with high ownership, focusing on improving systems rather than just reacting to issues. This role is ideal for mid-level IT professionals ready to take on more responsibility and grow into leadership, who take ownership and improve systems. It is not suitable for entry-level candidates, senior engineers, IT managers, or those seeking a low-responsibility or slow-paced role.
Requirements
- Minimum 2–3 years in a service desk or end-user support role (required)
- Experience supporting multiple users or locations
- Windows and endpoint troubleshooting
- Microsoft 365 administration (user management, permissions)
- Networking fundamentals (DNS, DHCP, connectivity)
- Printers, peripherals, and on-site troubleshooting
- Experience working in a ticketing system
- Strong troubleshooting and problem-solving ability
- Ability to prioritize and work through multiple issues efficiently
- High accountability—tasks are completed and properly documented
- Comfortable in a fast-paced, hands-on environment
- Interest in growing beyond support into systems and operations
Nice To Haves
- 5+ years of IT support experience preferred
Responsibilities
- Troubleshoot end-user issues (hardware, software, network, printers)
- Manage onboarding/offboarding and user access (Microsoft 365)
- Maintain and prioritize ticket queue with clear documentation
- Support multi-site environment across 60+ locations
- Travel 1–2 times per week to Brooklyn, Queens, and Staten Island locations
- Work with vendors and validate work performed
- Assist with equipment deployments and issue resolution
- Create and maintain SOPs, guides, and documentation
- Identify recurring issues and implement long-term fixes
- Contribute to improving IT workflows and support processes
- Take ownership of assigned locations and support outcomes
- Help build training materials and internal documentation
- Grow into a Lead-level role with increased responsibility over time
Benefits
- Health, dental, and vision insurance
- Paid time off (PTO) and holidays
- Career growth into Lead / Supervisor role
- Direct mentorship from IT leadership
- Exposure to multi-site IT operations and infrastructure
- Opportunity to build processes, documentation, and workflows
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
