Future Opportunities - IT Field Support Specialist

Milestone Technologies, Inc.•New York, NY

8h•Onsite

About The Position

We are consistently looking for IT Field Support Specialists to join our team in providing above-and-beyond service to our global clients!

Strong Windows and Mac OS troubleshooting skills
Excellent multi-tasking and time management skills and ability to thrive in a fast-paced, high-pressure environment
Flexibility and resilience, adaptable to a high-change environment, and open to new concepts and/or processes
Ability to follow proper escalation paths
Inviting personality, friendly, and sociable
Ability to take notes and record all interactions and steps taken with users
Ability to keep work area clean and organized
Working knowledge of Active Directory and basic AD administration

Provide White-Glove concierge-level customer experience supporting internal employees face-to-face, via chat, and over the phone
Schedule and communicate travel to regional offices to provide in-person support regularly
Constantly update users on the status of their incidents, requests, or problems
Educate users on basic functions and new technologies to streamline their workflow
Troubleshoot network connectivity issues, including digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network
Support users on applications and tools within the environment, including Office Suite, RSA, Okta, Collaboration tools (Zoom, WebEx, Jabber, etc.), Mac and Windows OS
Provide walkup/desktop support during normal business hours, Monday to Friday from 8 am to 5 pm
Maintain local inventory to ensure replacement equipment is always on hand
Support IT escalations impacting the site
Provide conference room support and maintenance
Coordinate closely with the Office Manager to determine the best course of action when issues arise
Support Local Wallboard maintenance
Support A/V Technology and Customer Experience Center