IT Field Support Analyst

GFL Environmental Inc. • Vaughan, ON

1d • Onsite

About The Position

The IT Field Support Analyst serves as the primary "Face of IT" for our regional business units. Reporting to the IT Service Support Regional Manager, you will provide high-level technical administration, network maintenance, and Level 2 support. You will act as a strategic liaison, bridging the gap between technical infrastructure and end-user productivity.

Requirements

• Graduate degree in Computer Science, Engineering, or a related IT focus.
• 2-3 years of end-user service experience within large-scale, complex organizations.
• Strong knowledge of emerging hardware/software technologies, IT architecture, and governance.
• Proven ability to manage diverse constituencies and maintain service levels under high-pressure, mission-critical timelines.
• Assertive problem-solver with a strong customer-service orientation and the ability to build relationships at the executive level.
• Valid work authorization in the country where the job is located is required.
• Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

Nice To Haves

• A+ and MCSA certifications are highly preferred.

Responsibilities

• Provide expert desk-side and remote assistance for hardware, systems software, and complex network configurations.
• Administer computing environments and resolve single or cross-technology incidents independently.
• Build strong relationships with senior business unit management to align IT services with regional goals.
• Evaluate and design new systems to enhance operations; provide technical consulting for upgrades and production systems.
• Enforce IT policies, maintain asset inventory (leases/contracts), and update knowledge base solutions.
• Manage non-resolvable issues by coordinating with higher-level teams and leading customer expectation management.

Benefits

• We believe in great careers, making a positive impact on the environment and supporting our people with their life ambitions.
• We aspire to create the right jobs in a way that brings you along with us.
• At GFL, growth isn’t just for our business—it’s for our people.
• We consider our employees’ personal goals, helping them create the career, and life, that they desire—whether it’s advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions.
• With safety and sustainability at the core of what we do, we all come together to form “Team Green”—united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life.
• We’re proud to say that working for GFL is more than a job.
• It’s an opportunity to make a difference and grow tremendously along the way.
• Regardless of the work we’re doing today, we’ve got our sights set on the big picture—not just tomorrow, but for life.
• GFL empowers those looking for growth in their career and lives, whether that's on our Field Operations teams or Professional Services teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level