IT Field Service Engineer - Specified Term

University of Iowa•Iowa City, IA

13h•Onsite

About The Position

Information Technology Services (ITS) at the University of Iowa is seeking a dynamic and skilled individual to join the Physical Infrastructure workgroup as an IT Field Service Engineer. This position will play a crucial role in shaping the technology landscape on campus, focusing on wiring (Layer 1 of the OSI Model) and implementing solutions that power and connect the University's academic, research, and service missions. This is a specified term appointment of 1 year, classified as an Associate Communication Infrastructure Engineer (PIB1), and includes full fringe benefits. The ideal candidate will be experienced in the design, analysis, implementation, and administration of voice, data, and video physical infrastructures to meet established service delivery standards and customer/user needs. The role values candidates who demonstrate a strong work ethic, ability to prioritize, self-motivation, and dedication to attendance to meet project deadlines.

Requirements

A Bachelor’s degree or an equivalent combination of education and related experience.
Experience (typically 3 months or more) supporting communication infrastructure (i.e. copper cable, fiber, mechanical, and electrical) in dedicated IT rooms, including terminating and testing Category 6, and 6a cables or other low-voltage cable systems.
Knowledge of network cabling topologies, cross-connects, and color coding.
Strong analytical and problem-solving skills.
Demonstrated ability to communicate effectively with a wide range of constituencies in both technical and non-technical environments.
Proficient in using personal computers and Microsoft Office productivity suite software and common applications.
Excellent verbal and written communications skills including the ability to write and deliver clear and concise instructions, reports, and work summaries, as well as good interpersonal skills, strong customer service, and customer relation skills.
Ability to accomplish day-to-day tasks including ascending/descending ladders, working in confined spaces, moving and transporting materials up to 50 pounds.
Must have a valid U.S. driver's license and be able to meet the University of Iowa’s Fleet Safety requirements.

Nice To Haves

Industry certifications (EIA/TIA, NEC, NFPA, and BICSI or other.)
Proficiency with construction techniques, and or engineering software and structured cabling.

Responsibilities

Installation of cabling, services, and events on the University campuses working with in-house staff as well as student workers. This includes installation of multiple medium- to large-scale projects involving all phases of work in accordance with industry and University standards. Physical Infrastructure is focused at the wiring (OSI Layer 1) level.
Applying basic knowledge of current and emerging technologies used in the development of University standards, including national cabling standards EIA/TIA, NEC, NFPA, and BICSI.
Understanding and implementing design documents as provided.