IT Field Service Technician

DaBella • Dallas, TX

1d • Onsite

About The Position

We are seeking a hands-on IT Field Services Technician to support and maintain technology systems across our branch locations nationwide. This role is critical in ensuring our offices are fully equipped with reliable, standardized IT infrastructure to support daily operations. You’ll play a key role in installing, troubleshooting, and maintaining systems including structured cabling, telecommunications, access control, videoconferencing, and surveillance systems. This position is located in Dallas, TX, and requires 60-80% travel by air and car.

Requirements

• 6 months to 2 years of experience with commercial access control, camera systems, or telecommunications cabling
• Basic understanding of low-voltage electrical systems and wiring
• Knowledge of access control systems and door hardware (maglocks, strikes, etc.)
• Familiarity with local area networking (LAN)
• Strong organizational skills and attention to detail
• Ability to communicate technical concepts to non-technical users
• Customer-focused mindset with strong problem-solving skills
• Self-starter with the ability to work independently

Nice To Haves

• Relevant certifications (e.g., Low Voltage Cabling, CompTIA A+, Network+)
• Experience with multi-location organizations
• Familiarity with tools like Zendesk and Pulseway
• Basic troubleshooting skills for Windows systems and networks
• Experience with wireless network installation and testing

Responsibilities

• Install, configure, test, and troubleshoot IT systems and services in branch offices
• Serve as the on-site IT representative, providing excellent customer service to end users
• Install and maintain Cat6 cabling, low-voltage systems, and structured wiring
• Set up and configure network hardware (switches, firewalls, etc.), access control, and camera systems
• Diagnose and resolve cabling, network, and telecommunications issues
• Perform cleanup and remediation of outdated or unused systems
• Deliver, install, and support IT hardware (computers, printers, phones, etc.)
• Train end users on proper use of IT systems and equipment
• Partner with stakeholders to support new branch openings, relocations, and expansions
• Coordinate with vendors to complete installations and services
• Project manage IT components of branch deployments and upgrades
• Document work completed, resolutions, and ongoing needs

Benefits

• Medical, Dental, and Vision
• Health Savings Account (HSA)
• Company Sponsored Life Insurance
• Supplemental Life Insurance
• Long-term and short-term disability
• Accident protection
• Employee assistance program - access to counseling services and other tools to improve work/family/life balance
• Pet Insurance for your furry family member
• 401k plan
• UHC Rewards
• Rally Health
• One Pass Select (gym membership subscription)
• VPTO (Volunteer paid time off) year-round incentives to give back to your local community
• Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences
• Relocation opportunities to other branches across the nation
• 80 hours of Paid Time Off annually with incremental increases
• 6 paid holidays during a calendar year effective day one of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees