IT Field Operations

Leidos•Washington DC, DC

2d•Onsite

About The Position

Leidos Digital Solutions, Inc. has an opportunity for IT Field Operations individuals to join our IT Services Team, supporting Members and their staff in the U.S. House of Representatives. This is for you, if you have an interest in joining a dynamic and respected team of individuals who provide unmatched IT Support. You will work in a fast-paced and diverse environment, enjoy some flexibility in work arrangements, and will have a management team that encourages your career development and growth. Please Note: This is primarily an on-site / work from the office assignment. Work location is the Leidos offices in Southwest Washington, D.C.

Requirements

Bachelor’s degree in related field with two plus (2+) relevant experience, may consider more years of experience in lieu of degree.
A solid background / firm understanding of end user computing technologies (Windows PC, Apple, Mobile, Active Directory, Account & access management) and the ability to teach / transfer knowledge to entry level staff
Experience teaching and consulting new technology support professionals and guiding them
Ability and Willingness to work a flexible schedule to support occasional after hours/weekend projects or critical support functions.
Strong communication skills
Experience directly interfacing with stakeholders and different levels of customer org chart
US Citizen required and the ability to obtain and maintain a Public Trust Clearance

Nice To Haves

One plus (1+) years’ experience supporting customer needs on Capitol Hill and advising them on technology related matters

Responsibilities

Provide consultation to customers for a variety of technical requests and problems, including but not limited to: various technology needs to meet business objectives; security policy implementation and compliance; equipment requirements and planning for staff in multiple locations; equipment lifecycle planning and refresh; disaster planning, data loss prevention, and data recovery; information access planning and information sharing practices; and security planning and preparations for devices during international travel.
Examine customer problems and collaborate to develop a solution for technology issues or problems of medium complexity. For example, analyze software or equipment issues or application configuration, and gather information to develop and recommend a solution to align to both the operational need and enterprise environmental requirements. Another example is analyzing security policies and comparing it to an office’s security-related practices and recommending whole-office and/or individual staff actions to maintain compliance and follow best practices.
Collaborate with customer contacts; various Government departments; suppliers, manufacturers and other vendors; as well as colleagues; to address requests and problems.
Gather and document needs and requirements of individual users and customer points of contact, collect other information needed from colleagues and outside research, in order to recommend a solution.
Use a best practice approach to provide in-depth and expert knowledge for medium complexity technical areas.
Provide regular communication to management and others, including explanation of practices and methods used.
Obtain and apply knowledge of the customer environment (policies, standards) and technical domain standards (theories, concepts).