IT Field Engineer

Centersquare • Coppell, TX

5h

About The Position

We are looking for a bright and experienced IT professional to provide employee onboarding and office support.

Requirements

• Excellent organizational skills and the ability to manage several concurrent tasks.
• Minimum 5 years General IT experience on both Windows and Mac computers.
• Must have installation, management and troubleshooting experience with Microsoft Office, Office 365 and other common desktop applications.
• Basic security understanding and working experience with dual factor/multi factor authentication (2FA/MFA) solutions.
• Ability to execute detailed procedures in accordance with Centersquare’s strict cybersecurity requirements.
• Basic ITIL problem management understanding and support ticket systems understanding.
• Basic office networking (switching and connectivity)
• Windows Active Directory (AD) administration experience is a plus.
• Associates degree or equivalent combination of education and experience.

Nice To Haves

• Microsoft Intune / Endpoint Manager experience Preferred.
• Support of multiple languages and keyboards a plus

Responsibilities

• Procurement of laptops, keyboards/mice, monitors, printers and accessories as needed for new hires and existing Centersquare employees.
• Prepare new laptop computers for newly hired employees. Includes laptop setup, asset management and setup of all necessary accounts required for new employees.
• Provisioning and troubleshooting phone issues with our cloud-based phone system.
• End-user support including Windows desktop/laptops, Mac Computers, Mobile devices (phones, iPad, etc.)
• On Call Support for our VIPs and Overnight employees. Rotates every three weeks for a total of 17 times per year.
• Support local and network printers and other peripherals, VPN account administration and connectivity, VOIP control panel (moves/adds/changes) and desktop phone support.
• Manage Microsoft Office 365, OneDrive for Business, mapped network drives, mobile email support with Microsoft Office 365, and OTS/COTS software installation and troubleshooting support
• Manage all IT hardware inventory at local sites, including maintaining ITAM system (ServiceNow) to 100% accuracy to account for all IT fixed assets
• Other office IT duties as requested

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree