IT - Entry Level Help Desk Technician
About The Position
This entry-level position provides first-line technical support for resort staff, guest-facing systems, computers, printers, phones, Wi-Fi, and other hospitality technology systems. The ideal candidate is eager to learn, has strong communication skills, and is comfortable working in a fast-paced hospitality environment. At Enchantment, we work together to create and deliver personalized extraordinary experiences for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!
Requirements
- Basic understanding of Windows computers, Microsoft Office, and general networking concepts.
- Strong customer service and communication skills.
- Ability to troubleshoot technical issues with patience and professionalism.
- Willingness to learn hospitality technology systems and IT best practices.
- Ability to lift and move computer equipment up to 35 lbs occasionally.
- Reliable transportation and dependable attendance.
Nice To Haves
- Previous customer service or technical support experience is a plus, but not required
Responsibilities
- Provide first-level technical support for resort staff and hotel systems
- Troubleshoot basic computer, printer, phone, network, and Wi-Fi issues
- Assist users with Microsoft 365, email, password resets, and account access
- Support guest-facing technology including TVs, internet access, and mobile devices
- Escalate complex technical issues to senior IT staff as needed
- Document support requests and resolutions through the help desk ticketing system
- Assist with setup and deployment of computers, monitors, phones, and peripherals
- Perform routine maintenance, updates, and equipment checks
- Maintain a professional and service-oriented attitude when assisting guests and employees
- Follow IT policies, security procedures, and operational standards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
