IT Help Desk Technician

Willow Valley Communities • East Lampeter Township, PA

3d • Onsite

About The Position

IT Help Desk Technician (Full-Time, On-Site) at Willow Valley Communities – Lancaster, PA. Seeking a customer-focused IT Help Desk Technician who enjoys solving problems, helping others, and working in a collaborative, supportive environment. In this role, you’ll be the first point of contact for IT support, assisting both Team Members and Residents with their technology needs—from troubleshooting computers to supporting TV, phone, and internet services across our vibrant community.

Requirements

• Associate degree in Information Technology or 6+ months of related experience (or equivalent combination)
• Strong communication and customer service skills
• Basic working knowledge of TCP/IP networking.
• Hands-on experience troubleshooting hardware and basic software issues
• A proactive mindset and willingness to learn

Responsibilities

• Serve as the first point of contact for IT support via phone, email, and ticketing system
• Troubleshoot and resolve issues involving computers, printers, software, and basic networking
• Perform hardware repairs, replacements, and upgrades (PCs, monitors, peripherals, phones, etc.)
• Deliver prompt, friendly, and effective customer service to Team Members and Residents
• Escalate complex issues to senior IT staff or vendors as needed
• Assist with onboarding and training users on basic technology use
• Support Residents with CampusTV, CampusTel, and CampusNet services, including setup and guidance
• Help Residents learn and use updated cable box features
• Maintain accurate documentation in the ticketing system
• Participate in an on-call rotation for evening and weekend coverage

Benefits

• Comprehensive benefits package (medical, dental, vision)
• Generous paid time off (PTO)
• Career growth and development opportunities
• Access to premium on-campus amenities—fitness center, spa, cafes, swimming pools, and more
• Supportive team culture with meaningful work

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree