IT - Help Desk Technician
Enchantment Group Management Company LLC•Sedona, AZ
•$0 - $25•Onsite
About The Position
This position provides first-line technical support for resort staff, guest-facing systems, computers, printers, phones, Wi-Fi, and other hospitality technology systems. The ideal candidate will have prior IT support experience, strong communication skills, and the ability to work effectively in a fast-paced hospitality environment.
Requirements
- Minimum of 2 years of experience in a help desk, desktop support, or IT support role
- Basic to intermediate understanding of Windows operating systems, Microsoft 365, networking, and general IT troubleshooting
- Strong customer service and communication skills
- Ability to troubleshoot technical issues with patience and professionalism
- Ability to prioritize and manage multiple support requests in a fast-paced environment
- Reliable transportation and dependable attendance
Nice To Haves
- Ability to lift and move computer equipment up to 35 lbs occasionally
- Ability to work effectively with all team members and guests
- Good communication with department managers
- Good working relationship with vendors
- Absolute integrity and confidentiality
- Ability to work effectively during day and night as necessary
- Ability to drive golf cart
Responsibilities
- Provide first-level technical support for resort staff and hotel systems
- Troubleshoot computer, printer, phone, network, and Wi-Fi issues
- Assist users with Microsoft 365, email, password resets, and account access
- Support guest-facing technology including TVs, internet access, and mobile devices
- Escalate complex technical issues to senior IT staff as needed
- Document support requests and resolutions through the help desk ticketing system
- Assist with setup, deployment, and maintenance of computers, monitors, phones, and peripherals
- Perform routine maintenance, software updates, and equipment checks
- Maintain a professional and service-oriented attitude when assisting guests and employees
- Follow IT policies, cybersecurity procedures, and operational standards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
