IT Engineer

Verkada • San Mateo, CA

22h • $90,000 - $115,000 • Onsite

About The Position

Verkada is seeking a dedicated IT professional to provide technical and operational support to employees at its San Mateo office and work with the HQ IT team to maintain company-wide standards. The role calls for strong technical skills, a customer-centric approach, and the ability to solve technical and operational challenges in a fast-paced, growing company. The IT team aims to improve employees’ efficiency by resolving issues, improving processes, and supporting business IT needs.

This position is based on-site at Verkada’s San Mateo, California headquarters five days per week. The IT Engineer supports a regional and diverse team while partnering with overseas team members, employees, and consultants to support a global workforce. The role may require a flexible schedule, including mornings, nights, and responding to unexpected calls or messages to ensure coverage. The employee must be independently authorized to work in the United States; visa sponsorship is not available at this time.

Requirements

• Prior IT, helpdesk, or customer service experience.
• A strong customer-service mindset.
• Excellent verbal and written communication skills.
• Strong teamwork and collaboration skills.
• Familiarity with macOS, Windows, Linux, iOS, and Android devices.
• Ability to administer Google Workspace (G Suite).
• Experience working with single sign-on platforms such as Okta or OneLogin.
• Ability to manage audio/video hardware and software, including Zoom and other video-conferencing tools.
• Ability to work a flexible schedule; mornings, nights, and unexpected calls or messages may be required to ensure coverage.
• Independent authorization to work in the United States.

Responsibilities

• Provide high-level end-user support.
• Troubleshoot hardware, systems, networking, and audio/video issues.
• Manage IT assets.
• Administer SaaS applications, including provisioning, modifying, and removing user access.
• Partner with business units and collaborate on IT-related projects.
• Communicate effectively across all levels of the organization.
• Support a global workforce by partnering with overseas team members, employees, and consultants.
• Analyze existing IT processes, suggest improvements, and implement business processes where needed.
• Take on responsibilities beyond the job description as the company grows.

Benefits

• Medical coverage, including at least one plan with employee premiums fully covered and family premiums covered at 80% under all plans.
• Nationwide medical, vision, and dental coverage.
• Beginning January 2027, a 401(k) match based on eligible earnings, vesting on the employee’s two-year anniversary.
• Health Savings Account with annual employer contributions.
• Flexible Spending Account.
• Expanded mental health support.
• Paid parental leave.
• Fertility benefits.
• Paid holidays and firmwide extended holidays.
• Flexible paid time off and personal sick time.
• Professional development stipend.
• Wellness and fitness benefits.
• Daily healthy lunches.
• Commuter benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed