IT Engineer - Boston (Part-time)

Aptitude Software • Boston, MA

5d • Onsite

About The Position

Aptitude is seeking a motivated part-time Junior/Mid IT Engineer to join its Internal IT team. The role combines hands-on technical support with responsibility for endpoint security systems. The successful candidate will help keep company devices secure and up to date while providing effective on-site IT support to employees.

The position provides office-based support for users, including troubleshooting hardware and software issues, setting up workstations, replacing devices, and assisting with office IT equipment. It also serves as a first-line point of contact for IT issues and requests, requiring the engineer to diagnose and resolve common problems involving operating systems, applications, hardware, and connectivity. The engineer documents issues, solutions, and procedures, and collaborates with IT colleagues and external vendors as needed.

The role also involves monitoring and managing operating system and software updates for Windows and macOS endpoint devices, reviewing and responding to endpoint-protection security alerts, escalating potential security incidents according to internal procedures, and supporting remediation activities. The position requires working on-site in the office and providing hands-on assistance.

Requirements

• Knowledge of Windows and macOS operating systems.
• Understanding of endpoint security concepts, including antivirus, EDR, patching, and device compliance.
• Basic networking knowledge, including LAN, Wi-Fi, and VPN concepts.
• Strong problem-solving skills and a proactive, service-oriented mindset.
• Good communication skills and the ability to work directly with end users.
• Ability to work on-site in the office and provide hands-on support.

Nice To Haves

• Experience with endpoint management tools such as Intune or Jamf.
• Experience with Active Directory, Microsoft 365 admin center, Azure AD, or endpoint encryption.
• Basic understanding of security incident response processes.
• IT-related education, certifications, or internships.
• Experience working in an internal IT or helpdesk environment.

Responsibilities

• Provide on-site IT support for office users, troubleshooting hardware and software issues.
• Assist with workstation setup, device replacements, and office IT equipment.
• Serve as a first-line point of contact for IT-related issues and requests.
• Diagnose and resolve common problems involving operating systems, applications, hardware, and connectivity.
• Document issues, solutions, and procedures in internal knowledge bases.
• Collaborate with other IT team members and external vendors when required.
• Monitor and manage operating system and software updates for Windows and macOS endpoint devices.
• Review, analyze, and respond to security alerts and notifications generated by endpoint protection systems.
• Escalate potential security incidents according to internal procedures and support remediation activities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed