IT Engineer - Boston (Part-time)

Aptitude Software • Boston, MA

4d • Hybrid

About The Position

Aptitude is seeking a motivated part-time Junior/Mid IT Engineer to join its Internal IT team in Boston. The role combines hands-on technical support with responsibility for endpoint security systems. The successful candidate will help keep company devices secure and up to date while providing effective on-site IT support to employees.

The position includes supporting office equipment and users, troubleshooting operating system, application, hardware, and connectivity issues, and managing endpoint updates and security alerts. The engineer will document issues and resolutions, collaborate with IT colleagues and external vendors, and escalate potential security incidents according to internal procedures.

Requirements

• Knowledge of Windows and macOS operating systems.
• Understanding of endpoint security concepts, including antivirus, EDR, patching, and device compliance.
• Basic networking knowledge, including LAN, Wi-Fi, and VPN concepts.
• Strong problem-solving skills and a proactive, service-oriented mindset.
• Good communication skills and ability to work directly with end users.
• Ability to work on-site in the office and provide hands-on support.

Nice To Haves

• Experience with endpoint management tools such as Intune or Jamf.
• Experience with Active Directory, Microsoft 365 admin center, Azure AD, or endpoint encryption.
• Basic understanding of security incident response processes.
• IT-related education, certifications, or internships.
• Experience working in an internal IT or helpdesk environment.

Responsibilities

• Provide on-site IT support for office users and troubleshoot hardware and software issues.
• Assist with workstation setup, device replacements, and office IT equipment.
• Serve as a first-line point of contact for IT issues and requests.
• Diagnose and resolve common problems involving operating systems, applications, hardware, and connectivity.
• Document issues, solutions, and procedures in internal knowledge bases.
• Collaborate with other IT team members and external vendors when required.
• Monitor and manage operating system and software updates for Windows and macOS endpoint devices.
• Review, analyze, and respond to alerts and notifications generated by endpoint protection systems.
• Escalate potential security incidents according to internal procedures and support remediation activities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed