IT Engineer

HP IQ•San Francisco, CA

26d•$114,000 - $200,000•Hybrid

About The Position

We are seeking an experienced IT Engineer to own and enhance the technology experience within HP IQ. This role combines traditional IT operations, SaaS administration, endpoint management, and infrastructure support with a strong focus on automation, scalability, and employee experience. The ideal candidate is a hands-on problem solver who thrives in fast-paced startup environments, takes ownership of systems and processes, and proactively identifies opportunities to improve tooling, security, and operational efficiency. You will serve as a technical escalation point for the IT Support team while helping shape the future of our internal technology stack.

Requirements

3–6 years of experience in IT Engineering, Systems Administration, or a related role.
Experience administering Google Workspace, Microsoft 365, Okta, and Slack.
Strong experience supporting both Windows and macOS environments.
Experience managing SaaS applications and identity/access management workflows.
Solid understanding of office networking technologies and troubleshooting.
Experience creating and improving IT processes, documentation, and operational standards.
Strong troubleshooting, communication, and customer service skills.
Ability to work independently, prioritize effectively, and take ownership of outcomes.

Nice To Haves

Previous experience working in a startup or high-growth environment.
Exposure to Kubernetes and Terraform.
Experience with automation and scripting (Python, PowerShell, Bash, or similar).
Familiarity with modern endpoint management and device lifecycle practices.
Experience partnering with Security, Engineering, and People Operations teams.
Experience implementing or optimizing IT service management processes.

Responsibilities

Manage and administer core business platforms including Google Workspace, Microsoft 365, Okta, Slack, and other SaaS applications.
Ensure employees have a seamless and productive technology experience across all systems and devices.
Evaluate, implement, and optimize tools and workflows that improve employee productivity and reduce operational friction.
Develop and maintain IT documentation, standards, processes, and knowledge base content.
Manage Windows and macOS environments, including device provisioning, configuration, security, lifecycle management, and support.
Leverage HP enterprise IT tools and technologies to manage hardware inventory, deployment, and device health.
Partner with Security and Engineering teams to ensure endpoints meet compliance and security requirements.
Own administration and lifecycle management of SaaS applications.
Manage user provisioning, access controls, and identity workflows through Okta and connected systems.
Drive automation and integration efforts to improve onboarding, offboarding, and access management processes.
Support and maintain office networking infrastructure, including wireless, switching, conferencing, and connectivity solutions.
Assist with cloud and infrastructure-related technologies, including Kubernetes and Terraform-based environments.
Collaborate with Engineering and Platform teams to support internal infrastructure initiatives where IT ownership is required.
Act as a Tier 2/Tier 3 escalation point for the IT Support team.
Lead investigation and resolution of complex technical issues.
Identify recurring support trends and implement long-term solutions to improve reliability and reduce support burden.
Provide technical guidance and mentorship to support team members.
Take ownership of the company's IT systems, tools, and technology roadmap.
Evaluate emerging technologies and recommend improvements that increase efficiency, scalability, and security.
Drive automation initiatives to reduce manual work and improve operational excellence.
Establish metrics and reporting to measure service quality and employee satisfaction.