IT Engineer

HeyGen•Los Angeles, CA

8h•Hybrid

About The Position

HeyGen is looking for a proactive, high-ownership IT Systems & Operations Owner to join our team in the Palo Alto, San Francisco or LA office. In this role, you won't just close support tickets—you will own our IT infrastructure, security footprint, and physical workspace operations. You will act as the primary point of contact for all things IT, balancing immediate tactical unblocking with long-term strategic automation. As we scale, you will eventually manage external contractors to support day-to-day tasks, keeping your focus on architecture, cost optimization, and operational excellence.

Requirements

5+ years of experience in IT operations, systems administration, or a similar high-ownership IT role, preferably within a fast-scaling tech startup.
Proven experience configuring and managing EDR systems and implementing DLP policies.
Experience acting as a primary point of contact for vendors, with the demonstrated ability to eventually manage external contractors or support teams.
Based in the San Francisco Bay Area or LA with the ability to work regularly from the office to manage hardware and conference room infrastructure.
Obsessive about unblocking users quickly, prioritizing a seamless internal user experience.
Look at every manual process and ask, "How can we make this self-serve?"
Know how to leverage internal software engineers to build solutions, while independently managing vendors and contractors.

Responsibilities

Implement and oversee Data Loss Prevention (DLP) frameworks to safeguard company and customer data.
Manage Endpoint Detection and Response (EDR) tooling to monitor, detect, and mitigate workforce security threats.
Strictly execute technology onboarding and offboarding, ensuring zero-lag access revocation during departures.
Provision, manage, and audit user access across our entire corporate software stack.
Manage the deployment and compliance of "AI employees" and automated workflows integrated into our business.
Act as a financial steward by auditing license utilization and identifying opportunities to optimize software spend.
Maintain physical office IT hardware, equipment, and conference room media setups in our Bay Area hubs.
Act as the strategic layer for employee onboarding infrastructure; guide teammates on setting up environments rather than troubleshooting basic helpdesk queries.
Partner closely with our core engineering teams to test and deploy custom, internal IT automation tools.