IT Engineer

TekWissen • Austin, TX

4d • Onsite

About The Position

The IT Engineer provides technical IT support with minimal supervision, working with a team and across organizational boundaries to deliver customer-first support for key IT assets, including end-user assets, networks, security systems, and communication systems. The role involves understanding, executing, and helping define IT processes and standards, including change and incident management, software installation, and configuration. The engineer also helps enforce worldwide and local security policies to protect information assets and applies the Technician-level principles, concepts, and practices of the ZBS Competency Model.

The position includes configuring laptops, implementing cybersecurity provisions, configuring antivirus software, managing IT assets and inventory, and tracking and ordering office supplies and IT equipment. IT support issues and their resolutions must be fully documented to help the team meet customer needs efficiently.

Requirements

• 3–4 years of experience in computer maintenance and support, or an equivalent combination of education and experience.
• Microsoft Certified Professional.
• Advanced knowledge of Linux/Ubuntu configuration.
• Experience with shell scripting and Power Automation.
• Expertise in Jira and Slack configuration.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) or Google Workspace.
• Customer-first and results-oriented approach, with urgency in resolving internal customer IT issues.
• Strong understanding of end-user IT technology.
• Effective written and verbal interpersonal and communication skills.
• Analytical and critical-thinking skills.
• Ability to multitask and prioritize work effectively.
• Winning attitude and a can-do approach.

Nice To Haves

• Bachelor’s degree in Information Technology or a related field preferred.
• Technical IT certifications preferred.
• Basic understanding of networking technology preferred.

Responsibilities

• Configure laptops and implement cybersecurity provisions.
• Configure antivirus software on laptops.
• Track, maintain, and order office supplies and IT equipment, including laptops, peripherals, and monitors.
• Fully document IT support issues and their resolution.
• Execute and help define IT processes and standards, including change and incident management, software installation, and configuration.
• Provide customer-first technical support for end-user assets, networks, security systems, communication systems, and other key IT assets.
• Enforce worldwide and local security policies to protect information assets.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level