IT Engineer

AIM•Seattle, WA

1d•$110,000 - $150,000•Onsite

About The Position

AIM is seeking an IT Engineer to be our on-site technology partner as we scale. This is not a break-fix ticket queue. You will own the systems, devices, and identity infrastructure that keep our engineers, operators, and business team running securely at speed. You will execute day-to-day end-user support while simultaneously leading foundational IT projects that set AIM up to scale securely: a full Okta identity rollout, Windows device/endpoint management, Mac device management via SimpleMDM, Google Workspace cleanup and automation, and assisting with security compliance readiness. You will work closely with Operations, Engineering, and Leadership to make sure our infrastructure never becomes the bottleneck.

Requirements

3+ years of IT support or systems administration experience in a professional environment
Hands-on experience with Google Workspace administration, Microsoft Intune, and Okta (or comparable IdP)
Proficiency supporting both Windows and macOS devices; experience with MDM platforms (Intune, SimpleMDM, Jamf, or equivalent)
Working knowledge of networking fundamentals: VLANs, Wi-Fi, VPN, DNS/DHCP
Comfort managing networking hardware (switches, firewalls) in the Juniper ecosystem
Ability to manage competing priorities and communicate clearly with non-technical teammates
Hands-on approach — equally comfortable owning a strategic rollout and untangling a conference room cable

Nice To Haves

Familiarity with CMMC, NIST SP 800-171, Cloud Security Alliance or other compliance frameworks
Experience designing or improving automated provisioning/deprovisioning workflows
Scripting or automation skills
A/V setup and event support experience
CompTIA A+, Network+, Security+, or similar certifications

Responsibilities

Serve as the first line of support for all hardware, software, printer, Wi-Fi, and general device issues
Manage VPN access and remote connectivity for distributed team members
Support conference room AV equipment, meeting room displays, and Joan room-scheduling devices
Manage onsite networking hardware and infrastructure (Wi-Fi Access Points, Switches, Firewalls)
Bring in outside vendors or specialists to solve in-house networking issues.
Deploy and Administer Okta as AIM’s primary identity provider: user lifecycle, SSO integrations, and app assignments
Own and manage company device management through SimpleMDM and Intune and/or similar, including managing device policies and automatic provisioning when applicable
Execute and continuously improve onboarding and offboarding workflows from account provisioning to device setup to access revocation
Enforce device compliance baselines that protect company IP and meet security requirements
Manage Google Workspace: group structure, OU administration, permissions, and admin settings
Own software subscriptions and licenses — assign seats, reclaim unused licenses, and control costs
Maintain SSO integrations and automate provisioning/deprovisioning across the SaaS stack
Troubleshoot on-site Wi-Fi performance and network issues; oversee expansion of internal network infrastructure (additional Ethernet drops, etc.)
Design and maintain guest Wi-Fi segmentation so visitor access is simple and secure
Administer visitor check-in workflows, badge issuance, and access photo processes
Maintain spam filtering, phishing protection, and cybersecurity hygiene baselines
Support audits and compliance reviews as AIM’s operational footprint grows
Okta deployment and full rollout as AIM’s primary IdP, replacing Google Workspace in that role
Deploy Windows device management rollout via Intune (or similar) and finalize SimpleMDM policy alignment for Macs
Google Workspace redesign: rationalize OU vs. group structure, define role-based access, and establish scalable email group architecture
Guest Wi-Fi redesign and network segmentation
Visitor check-in and badging workflow: initial design and rollout
Security compliance readiness: implement IT controls, close identified gaps, and build documentation that scales