IT Engineer I
About The Position
Oscar is seeking an IT Engineer I to join their Engineering Team. Oscar is a health insurance company that utilizes a full stack technology platform and focuses on member service. As a key member of the IT Engineering team, the IT Engineer I will be responsible for supporting enterprise applications and providing innovative solutions to business challenges through automation. This role involves managing user devices, analyzing, installing, modifying, and supporting operating systems and enterprise software, and ensuring the seamless integration and operation of IT systems within the organization. The position is based in Los Angeles, CA, with a hybrid work schedule requiring 3 days in the office per week, including a mandatory in-office day on Thursdays for team meetings and events. The other two office days are flexible.
Requirements
- 2+ years of IT experience, with at least 1 year in user support within a cloud-first, modern IT environment.
- 1+ years of experience in a high-growth SaaS environment.
- Proficiency in Okta identity and access management.
- 1+ years of experience using Jamf to manage Mac OS.
Responsibilities
- Handle Single Sign-On (SSO) of new applications with Okta and troubleshoot related issues.
- Support the Mac OS fleet using Jamf, ensuring optimal performance and security.
- Develop and maintain comprehensive documentation for supported applications.
- Oversee the complete lifecycle of user identities, including provisioning and deprovisioning.
- Implement and maintain automated workflows for user onboarding and offboarding.
- Build policies and scripts using vendor APIs for SaaS services such as Google Workspace, Slack, and Zendesk.
- Provide operational support, including account management, workflow optimization, log analysis, troubleshooting, and performance enhancement.
- Participate in an on-call schedule to provide emergency services and respond to issues as per monitoring and escalation protocols.
- Ensure computer systems comply with organizational guidelines and standard operating procedures (SOPs).
- Establish, configure, test, and maintain operating systems and SaaS applications.
- Ensure rapid response to technical issues to minimize downtime and maintain productivity.
Benefits
- employee benefits
- Oscar's unlimited vacation program
- company equity grants
- annual performance bonuses
- medical, dental, and vision benefits
- 11 paid holidays
- paid sick time
- paid parental leave
- 401(k) plan participation
- life and disability insurance
- paid wellness time and reimbursements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
