IT End User Support Internship

Empyrean Benefit Solutions • Houston, TX

1d

About The Position

As an IT End User Support Intern within the IT End User & Desktop Support Team, you will gain hands-on experience providing technical assistance to employees, supporting desktop and enterprise applications, and ensuring smooth day-to-day IT operations. This role involves assisting senior support staff with troubleshooting, system setup, user onboarding, and IT project tasks. You will develop real-world skills in problem solving, communication, and IT service management, while contributing to initiatives that improve the employee technology experience. This opportunity is ideal for individuals pursuing a career in information technology, computer science, end user computing, IT operations, or related fields.

Requirements

• Must be a full-time student at an accredited college or university, currently classified as a sophomore, junior, or senior.
• Accepting recent graduates (May 2025 or later).
• Strong communication and interpersonal skills with a customer-service mindset.
• Ability to follow instructions, troubleshoot problems, and document solutions.
• Interest in learning enterprise IT systems and processes.
• Organizational skills and ability to manage multiple tasks.
• Enrolled in a degree program such as Information Technology, Computer Science, Management Information Systems, or a related field.
• Familiarity with Microsoft Office 365 (Word, Excel, Outlook, Teams).
• Willingness to learn and adapt to enterprise IT tools and processes.

Nice To Haves

• Minimum GPA of 3.0 or higher preferred.
• Exposure to computer hardware and basic troubleshooting concepts is beneficial.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Assist with setup, configuration, and maintenance of desktops, laptops, and peripherals.
• Support employee onboarding and offboarding (account setup, access, and equipment).
• Document issues and resolutions in the IT ticketing system.
• Assist with software installations, updates, and patching.
• Participate in IT hardware/software inventory management.
• Collaborate with IT team members on support tasks and technology projects.
• Help with process documentation and improvement efforts.
• Support compliance with IT policies, security, and data protection requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees