IT Support Engineer - End User Support
About The Position
Element has an opportunity for a Level 2 IT Support Technician to become part of their growing Americas IT Operations Team. This role will primarily focus on providing 2nd Line support and IT Project resources to Americas colleagues and business. The company is looking for an experienced and confident individual who will be responsible for supporting, maintaining, and upgrading existing systems. The ideal candidate should be technically strong in Windows, Office, Office 365, Networking, and Windows Server technologies, and capable of assisting with BAU Support, new implementations, migrations, and project work. This is an onsite position located in the Fairfield Ohio lab that will also require travel to support labs within a 20-mile radius on an as needed basis. Sponsorship is not available for this opportunity.
Requirements
- Computer related Degree, Microsoft Certification or equivalent work experience
- Significant server / desktop support experience
- Excellent customer service skills and ability to work on own initiative
- Understands the importance of documentation and on time delivery
- Sound backup and system security practices
- Experience leading rollouts, migrations and system upgrades
- Very teamwork oriented
- US citizenship is required for working in and around ITAR controlled areas and data
- Experience within the following is required: Windows Server 2012 and 2016, including DNS, DHCP & WINS
- Microsoft Active Directory
- Microsoft Windows 11, 10, 7 and XP
- MS Teams, Ring Central
- Microsoft Office 365 Migrations and Administration (Teams, OneDrive, SharePoint)
- Microsoft Productivity Suite (Outlook, Word, Excel, PowerPoint)
Nice To Haves
- VMware
- Service Now (SNOW)
- Supporting and configuring mobile devices (Apple, Android and PDA)
- Cloud based technologies (Azure / AWS)
- Mimecast
- Dynamics CRM
- LIMS Experience
Responsibilities
- 2nd line IT support – Windows OS, Microsoft Office, Teams, Ring Central
- DCRM Administration of Microsoft AD, ADAXES
- Mobile Phone configuration and support using MDM (Intune)
- Participation in incident, problem and change management adhering to ITIL best practices using ServiceNow
- General PC / Server administration and maintenance including fault diagnostics and performance improvements
- New implementations, migrations, and upgrades
- Reliable transportation for local support of other office locations within a radius of 20 miles
- National Travel required up to approximately 10-15%
Benefits
- Growth and development
- Reward excellence and integrity with growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1-10 employees
