End User Support Internship - Fall 2026

RTX•Cambridge, MA

22h•Onsite

About The Position

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense. RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA. The Business Infrastructure (BI) Organization within Raytheon BBN Technologies is seeking a full-time End User Support intern to help support functional and engineering staff at BBN’s Cambridge location. Primary responsibilities will include, but not be limited to laptop installation, configuration, maintenance, and documentation. The person in this position will need to maintain other IT assets, prepare equipment for reuse or disposal, and support other IT systems as needed. At BBN, we offer an exciting and collaborative workplace. If you enjoy a collegial environment that emphasizes innovation, teamwork, and technical excellence, we'd like to hear from you! The ideal candidate will have experience with desktop support and will be able to work independently with moderate to limited oversight. They will be configuring laptops and desktops with Windows 11, macOS, and Linux to meet BBN standards. The End User Services team is a fast-paced and nimble group. You should be able to learn and adapt to new technologies quickly and effectively. Flexibility and attention to detail are essential to this team’s success.

Requirements

Must be pursuing a Bachelor’s or Advanced degree in an applicable discipline (Information Technology, Computer Information Systems, or related field of study) and actively enrolled through the completion of the internship/ co-op session

Nice To Haves

0-1 years work experience
Experience with Mac and PC hardware: laptops, desktops
Demonstrated analytical, problem solving, and decision-making skills
Familiarity with administration of Windows 10 and Windows Server and Active Directory
Familiarity with MS Office Suite and Outlook
Familiarity with MacOS and familiarity with Linux
Basic understanding of network principles (TCP/IP) and LAN/WAN

Responsibilities

May perform installations, repairs, upgrades, backups, and other maintenance tasks
May perform telephone installations and removals
Set up Audio/Visual equipment for conference rooms