End User Support Intern

International SOS • Whitpain Township, PA

1d

About The Position

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.
Now, we’re looking for talented individuals to join our team and make a difference.
Overall Purpose of the Role:
The IT End User Support Technician role is responsible to learn and develop the skills required for the quick diagnosis and resolution for a wide variety of PC, Phone, Software and Network issues, both in person and over the phone. This role will provide support to all levels of employees and the daily management of Incident / Request Queue including prioritizing workloads to ensure issues are being handled within SLA’s.

Requirements

• Basic understanding for Windows Operating system and associated Microsoft Applications.
• Understanding of Active Directory
• Understanding of Mobile Device Management Tools
• Experience with M365 licenses and applications
• Basic understanding of TCP/IP networking concepts and troubleshooting techniques
• Time Management
• Ability to handle multiple priorities as once
• Excellent Customer Service Skills
• Excellent Communication Skills, must be clear and effective in both written and verbal communications
• Enrolled in a Computer Science/ Information Tech program or performing end user support in a Microsoft Windows environment.
• Client service, organizational and interpersonal skills
• Able to lift and move up to 50lbs in performing daily duties
• English

Nice To Haves

• MacOS

Responsibilities

• Prioritize and act on end user support issues and keeping each updated with status
• Hardware and Software troubleshooting and problem resolution (Windows 10 / MacOS a Plus)
• Imaging of new hardware
• Phone provisioning
• New Hire / Termination Process
• Follow correct Asset / Inventory Management Procedures
• Develop / Update required written support documentation (user and technician facing)

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed