End User Support Technician

2021 Kinetic IT•Perth, WA

1d•Onsite

About The Position

Kinetic IT is seeking a proactive and customer-focused End User Support (EUS) Technician to join our team, working in a fast-paced, operational environment based at Perth Airport. This is a hands-on, primarily onsite role where you will provide high-quality desktop, remote, and field support to end users while gaining exposure to a wide range of technologies, peripherals, and enterprise systems. You will play a key role in ensuring reliable IT services, contributing to both business-as-usual support and project work, while maintaining a strong focus on customer experience and service quality. Responsibilities will include: Provide onsite desktop support to Kinetic IT end users in an operational environment Deliver remote desktop support and field services as required Troubleshoot and support Windows and macOS environments, end-user applications, and devices Support Microsoft Office 365, Active Directory, SCCM, Citrix, and MDM/Intune environments Diagnose and resolve PC hardware, basic networking, and connectivity issues Perform device builds, re-imaging, refreshes, and deployments Log, manage, and resolve incidents and service requests via ServiceNow in line with SLAs Support site-specific peripherals and technologies Participate in project work alongside BAU activities Accurately document work and contribute to knowledge base and process documentation Travel domestically as required What you’ll bring to the table: To be successful in this role, you will bring a strong customer-service mindset, solid technical foundations, and the ability to operate effectively in a dynamic, operational environment. At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact. With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond. We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do. As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer. Work with us as we bring technology to life. Apply today or send your CV direct to [email protected] . You can learn more about our culture and crew online at kineticit.com.au .

Requirements

Proven experience in an End User Support, Desktop Support, or similar IT support role
Strong knowledge of Windows and macOS operating systems
Hands-on experience supporting Microsoft Office 365 and enterprise environments
Familiarity with tools such as Active Directory, SCCM, Citrix, ServiceNow, and MDM/Intune
Experience troubleshooting hardware, peripherals, and basic networking issues
Excellent communication skills and a customer-focused approach
Ability to work independently onsite while collaborating with a wider national team
Willingness to work in an operational environment and travel domestically when required
Ability to obtain required security and site clearances (mandatory for the role)

Responsibilities

Provide onsite desktop support to Kinetic IT end users in an operational environment
Deliver remote desktop support and field services as required
Troubleshoot and support Windows and macOS environments, end-user applications, and devices
Support Microsoft Office 365, Active Directory, SCCM, Citrix, and MDM/Intune environments
Diagnose and resolve PC hardware, basic networking, and connectivity issues
Perform device builds, re-imaging, refreshes, and deployments
Log, manage, and resolve incidents and service requests via ServiceNow in line with SLAs
Support site-specific peripherals and technologies
Participate in project work alongside BAU activities
Accurately document work and contribute to knowledge base and process documentation
Travel domestically as required

Benefits

Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting) and a variety of leave options (including paid parental leave and purchased leave) to suit your needs
Celebrate together – Social events, cultural celebrations, end-of-year functions, DEI belonging events and more.
Wellbeing matters – Health and wellness resources and events, free skin and health checks, free flu shots, tailored leave and support options, free and confidential EAP and access to Fitness Passport.

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