Desktop/End User Support Technician

Humana • Margate, FL

1d

About The Position

Become a part of our caring community The Desktop/End User Support Technician 2 maintains, repairs, and troubleshoots desktop hardware and software packages. Also responsible for customer service and end-user training. The Desktop/End User Support Technician 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments. Key Responsibilities Research and resolve technical problems of moderate complexity, typically escalated from first line support teams. Respond to escalated telephone, email and on line requests for technical support. Document, track, and monitor the problem using applicable systems and tools. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Work within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follow standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion. Use your skills to make an impact

Requirements

• Less than 3 years of technical experience as a Desktop/End User Support Engineer
• Experience in researching and resolves technical problems of moderate complexity, typically escalated from first line support teams.
• Experience responding to escalated telephone, email and online requests for technical support
• Experience documenting, tracking, and monitoring the problem using applicable systems and tools.

Nice To Haves

• Bachelor's Degree in Computer Science

Responsibilities

• Research and resolve technical problems of moderate complexity, typically escalated from first line support teams.
• Respond to escalated telephone, email and on line requests for technical support.
• Document, track, and monitor the problem using applicable systems and tools.

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees