IT Analyst - End User Support

Duke Careers • Durham, NC

42d • Onsite

About The Position

OASIS Computing is looking for an IT Analyst – End User Support to join their team at Duke School of Medicine. This role is responsible for configuring, implementing, and supporting approximately 10,000 workstations and 9,000 customers throughout Duke School of Medicine departments, institutes, and centers. The position involves providing end-user technical support, ensuring smooth operations, and addressing technical issues promptly. The IT Analyst will play a crucial role in maintaining and troubleshooting a wide range of devices and applications, impacting daily operations. They will work independently and as part of a team, providing primary support for network, fileserver, desktop/laptop, printer, and peripheral issues, as well as being involved in proactive device management to ensure hardware and software are up-to-date and functioning correctly.

Requirements

• Graduation from a four-year college or university with a major in computer science, information technology, or a related degree; OR Graduation from a four-year college or university and one year of experience in the information technology field or customer service field; OR Graduation from a two-year technical college with a major in information technology and two years of progressive experience in device support.
• Ability to lift 50 pounds or more.
• Participation in the group's 24x7 on-call rotation.

Nice To Haves

• Strong experience with Windows, Mac OS X, and various Linux distributions.
• Excellent team skills and strong customer service focus.
• Experience with local area networks, Microsoft Active Directory, and Citrix presentation environment.
• Excellent oral and written communication skills.

Responsibilities

• Provide primary support for network, fileserver, desktop/laptop, printer, and peripheral issues.
• Build, install, configure, maintain, and troubleshoot Windows/Mac/Linux-based desktop/laptop computers, printers, and other peripherals.
• Maintain accurate documentation and inventory of all deployed hardware and software.
• Provide VoIP secondary technical support and customer training.
• Participate in proactive device management and enforce security policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree