IT Analyst - End User Support
About The Position
OASIS Computing is seeking an IT Analyst – End User Support to join their team. This role involves configuring, implementing, and supporting approximately 10,000 workstations and 9,000 customers across Duke School of Medicine departments, institutes, and centers. The IT Analyst will be at the forefront of end-user technical support, ensuring smooth operations and promptly addressing technical issues. This position plays a crucial role in maintaining and troubleshooting a wide range of devices and applications, significantly impacting the daily operations of the Duke School of Medicine. The successful candidate will work both independently and as part of a team, providing primary support for network, fileserver, desktop/laptop, printer, and peripheral issues, and will be involved in proactive device management to ensure hardware and software are up-to-date and functioning correctly.
Requirements
- Graduation from a four-year college or university with a major in computer science, information technology, or a related degree; OR
- Graduation from a four-year college or university and one year of experience in the information technology field or customer service field; OR
- Graduation from a two-year technical college with a major in information technology and two years of progressive experience in device support.
- Ability to lift 50 pounds or more.
- Participation in the group's 24x7 on-call rotation.
Nice To Haves
- Strong experience with Windows, Mac OS X, and various Linux distributions.
- Excellent team skills and strong customer service focus.
- Experience with local area networks, Microsoft Active Directory, and Citrix presentation environment.
- Excellent oral and written communication skills.
Responsibilities
- Provide primary support for network, fileserver, desktop/laptop, printer, and peripheral issues.
- Build, install, configure, maintain, and troubleshoot Windows/Mac/Linux-based desktop/laptop computers, printers, and other peripherals.
- Maintain accurate documentation and inventory of all deployed hardware and software.
- Provide VoIP secondary technical support and customer training.
- Participate in proactive device management and enforce security policies.
Benefits
- Opportunities for professional growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
101-250 employees
