End User Support Analyst

Copeland•Forney, TX

1d•Onsite

About The Position

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! As a valued member of the Forney, TX team, this role will support the HVACR Americas distribution and warehouse operations by providing hands-on technical support for end users and operational technologies throughout the facility. Responsibilities include supporting warehouse management systems, endpoint devices such as desktops, laptops, tablets, and mobile phones, as well as maintaining handheld scanners, mobile printers, and other warehouse technologies critical to daily operations. This role will also assist with device deployment, troubleshooting, user support, and technology upgrades across the distribution center. The End User Support Analyst will partner closely with Enterprise IT teams to ensure Copeland technology standards, security policies, and modern device management practices are implemented and maintained. This individual will help identify, troubleshoot, and resolve hardware, software, connectivity, and performance issues in a fast-paced warehouse environment where operational uptime is essential. This position is ideal for someone who enjoys problem-solving, working directly with people, and learning modern IT technologies, including Microsoft’s suite of cloud services, within a dynamic operational setting. Whether you are an IT professional seeking a new opportunity, a recent graduate starting your career, or someone looking to grow your technical skills in a hands-on environment, Copeland offers opportunities to innovate, learn, and make a meaningful impact. Join our team and start your journey today!

Requirements

Associate's degree in Information Technology or a related field; or an equivalent combination of education and experience will be considered
0-2 years of experience in IT support, help desk, technical support, or a related role (internship/co-op experience will be considered)
Strong troubleshooting and problem-solving skills
Comfortable working in a warehouse and operational environment
Ability to learn new technologies quickly
Strong customer service and communication skills
Basic understanding of Microsoft Windows operating systems, PC hardware, and endpoint troubleshooting
Familiarity with Microsoft 365 technologies, including Outlook, Teams, OneDrive, and user account support
Basic understanding of Microsoft Entra ID and Microsoft Intune for user, device, and access management
Basic understanding of cloud-based technologies and modern endpoint management concepts
Ability to prioritize tasks and manage multiple support requests
Team-oriented mindset with a willingness to assist others
Legal authorization to work in the United States. Sponsorship will not be provided for this role.

Nice To Haves

Experience supporting warehouse technology, including barcode scanners, mobile computers, and label printers
Familiarity with wireless networking and Wi-Fi troubleshooting
Experience with device enrollment, imaging, or endpoint deployment processes
Familiarity with ticketing systems and IT support workflows
Experience in a warehouse, manufacturing, or distribution environment
Bilingual English/Spanish communication skills

Responsibilities

Provide day-to-day technical support for warehouse associates, office personnel, and operational leadership throughout the distribution center
Troubleshoot and resolve hardware, software, printer, scanner, mobile device, and connectivity issues in a fast-paced warehouse environment
Assist with onboarding new users by setting up devices, accounts, access permissions, and Microsoft 365 resources
Assist with endpoint administration and device lifecycle management using Microsoft Intune and Microsoft Entra ID
Help maintain secure and compliant endpoint configurations in alignment with Enterprise IT standards and policies
Work closely with warehouse operations teams to identify technology-related process improvements and operational efficiencies
Support warehouse management systems and other business-critical applications used in daily distribution center operations
Coordinate with Enterprise IT teams on system upgrades, hardware refreshes, software deployments, and infrastructure changes
Monitor, prioritize, and respond to support tickets and operational incidents with a strong customer-service mindset
Assist with inventory management and tracking of IT equipment and warehouse technology assets
Document technical issues, resolutions, and support procedures to improve knowledge sharing and operational consistency
Participate in testing, deployment, and support of new technologies introduced into the distribution center
Maintain a strong focus on safety, professionalism, communication, and operational uptime while supporting a 24/7 distribution environment
Build strong working relationships with associates and leaders by providing responsive, approachable, and solutions-oriented IT support