IT EHR Enterprise Business Analyst (Hybrid)

Smart IMS•Atlanta, GA

15h•Hybrid

About The Position

As an IT EHR Enterprise Business Analyst, you will support the administration, optimization, and integration of Electronic Health Record (EHR) and Practice Management systems within a healthcare environment. This role requires strong business analysis, healthcare technology, and stakeholder management expertise to ensure system reliability, regulatory compliance, and alignment with clinical and operational needs.

Requirements

Bachelor's degree in Information Technology, Computer Science, Healthcare Informatics, or a related field, or equivalent experience supporting complex healthcare systems.
3-5 years of experience supporting EHR and Practice Management systems in healthcare or clinical environments.
Proven experience with system implementation, configuration, maintenance, and support activities.
Strong understanding of healthcare workflows, EHR operations, and HIPAA compliance requirements.
Experience with HL7 standards, healthcare integrations, and interoperability concepts.
Familiarity with cloud platforms such as AWS or Azure and supporting enterprise software applications.
Experience using REST APIs, Postman, Swagger, and related integration or testing tools.
Proficiency with issue-tracking and ticket management systems such as JIRA and Ivanti.
Strong troubleshooting skills, including advanced Windows operating system support and IT security knowledge.
Excellent communication, analytical, stakeholder management, and problem-solving skills with the ability to translate technical concepts for non-technical audiences.

Responsibilities

Collaborate with clinical, business, and technical stakeholders to gather and document EHR system requirements.
Support the implementation, configuration, maintenance, and optimization of EHR and Practice Management systems.
Manage EHR updates, system enhancements, troubleshooting, and issue resolution activities.
Work closely with development teams to support HL7 integrations and interoperability initiatives.
Ensure data accuracy, security, and compliance with healthcare regulations and best practices.
Analyze clinical workflows and recommend process improvements to enhance operational efficiency.
Generate reports and provide insights that support clinical and administrative decision-making.
Create detailed technical documentation, including requirements, issue logs, and JIRA tickets.
Utilize tools such as REST APIs, Postman, and Swagger for testing, validation, and documentation.
Provide end-user support, training assistance, and stakeholder communication throughout project and operational activities.