IT Developer II – TD Auto Finance Product Group, Operations

TD•Toronto, ON

23h•Hybrid

About The Position

As an IT Developer II on the TDAF Operations team, you will build technical depth across software engineering and production operations, while learning how a major financial services platform runs at scale. You will contribute code, strengthen reliability, and use AI-assisted workflows to accelerate investigation and problem-solving. This role supports business-critical systems. You should expect a hybrid way of working and a flexible schedule mindset. You may occasionally support after-hours or urgent incidents as part of a planned rotation, with clear runbooks and escalation support from the team.

Requirements

Flexible schedule and mindset to support emergencies, shifting priorities, and time-sensitive technical incidents (planned rotations and clear escalation paths).
Production support fundamentals across infrastructure, monitoring, and incident response.
Ability to analyze system logs, troubleshoot issues, identify root causes, and clearly define the solution and next steps.
Demonstrated capability to stay calm under pressure, prioritize tasks efficiently during critical incidents, and communicate progress clearly.
Comfort following runbooks, escalation processes, and reliability best practices to protect availability and service quality.
Post-secondary education (degree, diploma, or technical certificate) in a relevant field, or equivalent practical experience.

Nice To Haves

Previous experience in production support (operations or IT environment), including working with ticketing systems and meeting service-level agreements (SLAs).
Understanding of CI/CD pipelines, automated builds and deployment practices
Familiarity with tools like GitHub, VisualStudio, JIRA, and Confluence.
Exposure to (or strong interest in learning) the following technologies commonly used in enterprise operations and application support: C# / .NET, Microsoft SQL Server, SSRS / SSIS
GitHub Copilot and AI experience is a plus

Responsibilities

Build and ship improvements: develop and implement small-to-medium enhancements, automation, and fixes that improve stability, resiliency, and day-to-day operational efficiency for production systems.
Solve real production problems: analyze logs, monitor system health, triage incidents, and perform root cause analysis (RCA), then help drive the permanent fix through to completion.
Operate with an AI-powered workflow: use AI tools responsibly to accelerate investigation (log summarization, hypothesis generation, pattern detection), reduce time-to-diagnosis, and improve the quality of remediation and documentation (without compromising security and confidentiality).
Protect uptime through disciplined operations: follow runbooks, escalation paths, and reliability practices; participate in incident communications and post-incident learnings.
Work across the full stack of run the bank technology: support production infrastructure fundamentals including monitoring, incident response, configuration, backups, and performance tuning as needed.
Collaborate across a broad ecosystem: partner with engineers, analysts, QE, product, vendors, and support teams to deliver safe changes and minimize risk to customers and business operations.