IT Desktop Technician (Dallas, TX) - Austin Industries

Austin Careers•Dallas, TX

23d•Hybrid

About The Position

Austin Industries is seeking an IT Desktop Technician for its corporate headquarters in Dallas, Texas. This role will provide general and escalated support to all Employee-Owners across headquarters, offices, and jobsites of all Austin operating companies. The technician will be responsible for the coordination, installation, and implementation of all IT hardware and software, including laptops, desktops, tablets, iPads, docking stations, monitors, audio/video equipment, phones, and wireless devices.

Requirements

2+ years of experience in computer technology support or related area.
Knowledge of commonly-used concepts, practices, and procedures within the field.
Excellent communication (written and verbal), analytical, customer service, and interpersonal skills.
Ability to work in a fast-paced, deadline-driven environment.
Must be available to work at Austin Bridge & Road headquarters in Coppell, Texas as needed per rotating schedule.
Must be available to travel to jobsites at least once every quarter.
Applicants must be legally authorized to work for ANY employer in the United States.
Austin Industries is unable to sponsor or take over sponsorship of an employment visa for this position.

Nice To Haves

An associate degree in computer technology, information systems, or a related field is preferred but not required.
Azure Fundamentals Certificate is preferred.

Responsibilities

Provide on-site and remote maintenance and troubleshooting for computer hardware, peripherals, software, viruses, network connections, and mobile device configuration.
Recognize, diagnose, and resolve common system issues, potentially using remote desktop screen sharing software.
Respond to telephone calls, emails, and ticket requests for technical support.
Perform software and hardware installations, updates, and troubleshooting.
Set up and support audio/video conferences.
Set up and support printers/scanners.
Document, track, and monitor problems to ensure timely resolution.
Assist the Asset department with imaging of new and upgraded equipment.
Track and document recurring problems and recommend corrective actions.
Perform additional duties as assigned.