IT Desktop Technician (47953)

CHARLOTTE EYE EAR NOSE AND THROAT ASSOCIATES PA•Huntersville, NC

37d•Hybrid

About The Position

As an IT Desktop Technician, you will provide front-line technical support for clinical and administrative teams and help maintain critical systems including EPIC EHR. You'll provide hands-on technical support and troubleshooting services to maintain the performance and reliability of desktop systems and end-user technology across the organization. This role helps ensure employees have reliable, secure technology to support excellent patient care.

Requirements

Associate degree in IT or equivalent experience
Minimum 2 years of desktop support experience
Strong Windows and Microsoft Office troubleshooting skills
Experience with ticketing and remote support tools
Excellent communication and customer service skills

Nice To Haves

EPIC EHR support experience
CompTIA A+ or Microsoft certifications
Healthcare IT experience

Responsibilities

Serve as the first point of contact for IT support requests via phone, remote tools, and in-person assistance
Troubleshoot and resolve hardware, software, printer, mobile device, and connectivity issues
Support EPIC EHR users by addressing access, performance, and workflow-related concerns
Install, configure, and maintain desktop operating systems and standard productivity applications
Deploy, image, and configure computers and other end-user devices
Maintain accurate documentation of support activities and issue resolutions within the ticketing system
Collaborate with other IT teams to escalate and resolve complex technical issues
Assist with employee onboarding and offboarding, including device setup and account provisioning
Ensure compliance with HIPAA requirements, security policies, and organizational IT standards
Deliver professional, customer-focused support to clinicians, staff, and business users