IT Desktop Support Technician- Salinas, CA

Insight Enterprises, Inc.•Canada, KS

8d•$0 - $39•Onsite

About The Position

Insight is seeking an Onsite IT Support Technician to provide hands-on technical support in a corporate environment. This role is ideal for someone with 2-4 years of IT support experience who enjoys resolving technical issues, supporting end users, and working with a wide variety of hardware, software, and networking technologies. The successful candidate will have a strong customer service mindset, solid troubleshooting skills, and experience supporting Windows-based environments. This is an excellent opportunity to continue building a career in IT while gaining exposure to enterprise technologies and infrastructure.

Requirements

2-4 years of hands-on IT support, desktop support, field services, or help desk experience.
Experience supporting Windows 10/11 operating systems in a business environment.
Strong hardware troubleshooting experience with desktops, laptops, printers, and peripherals.
Working knowledge of Microsoft 365 applications and services.
Basic understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, and wireless connectivity.
Experience using ticketing systems to track and document support requests.
Strong communication, customer service, and problem-solving skills.
Ability to work independently and manage multiple priorities in a fast-paced environment.

Nice To Haves

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
CompTIA A+, Network+, or other industry-recognized certifications.
Experience with Active Directory and endpoint management tools.
Exposure to networking equipment including switches, routers, and firewalls.
Experience supporting hardware deployments, device refresh projects, or office moves.

Responsibilities

Provide onsite support for desktops, laptops, monitors, printers, mobile devices, and other end-user equipment.
Install, configure, troubleshoot, and repair hardware and software issues.
Support Windows operating systems, Microsoft 365 applications, and common business tools.
Set up, deploy, image, and upgrade desktop and laptop systems.
Troubleshoot user account issues, password resets, and Active Directory-related requests.
Assist with basic network troubleshooting, including connectivity, wireless, DNS, and DHCP issues.
Support conference room technology and peripheral devices.
Document incidents, service requests, troubleshooting steps, and resolutions within the ticketing system.
Maintain accurate inventory records for IT assets and equipment.
Deliver exceptional customer service while supporting employees at all levels of the organization.