Denver Human Services IT Desktop Support Technician

City and County of Denver • Denver, CO

7d • Onsite

About The Position

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 13,000 team members who are at the heart of what makes Denver, Denver. We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level. The Technology Services Department (TS) of the City and County of Denver use state-of-the-art technologies and methodologies to deliver and improve the systems, applications, and operations to our customers. Technology Services supports the people, agencies, and ideas that make the City and County of Denver a world-class city. The city offers a unique opportunity to work with a diverse business and technology environment on a large scale as we employ more than 13,000 people, of which 9,000+ are daily technology consumers in support of a diverse population over 700,000 Denverites.

Requirements

• Excellent communication and customer service skills.
• Well-rounded knowledge of Microsoft Windows operating system support.
• Experience supporting Microsoft Office Suite applications.
• Experience using Microsoft Endpoint Configuration Manager/System Center Configuration Manager and/or Microsoft InTune.
• Ability to physically perform tasks that involve walking, standing, reaching, bending, crouching, and lifting up to 50 lbs.
• Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Four (4) years of Information Technology experience performing user support of desktop, legacy systems and/or Information Technology communications systems.
• Requires a valid Driver's License at the time of application.
• Must obtain Criminal Justice Information Services (CJIS) clearance within the probationary period.

Nice To Haves

• Familiarity with ServiceNow ITSM is a plus.

Responsibilities

• Install, move, replace, and repair computer hardware and software.
• Document incidents and requests worked in a timely and efficient manner.
• Maintain computerized inventory of equipment and specialized services.
• Support and troubleshoot computer peripherals and mobile devices in a production setting.
• Maintain existing technical procedures, documentation, and operational instructions in our organization’s knowledge base.
• Assist and support remote and on-site staff.
• Coordinate with vendors for warranty repair of technology hardware.
• Communicate effectively with customers and teammates in both written and verbal forms.
• Perform other duties as assigned.

Benefits

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year
• 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED