IT Desktop Support Service Technician

The AME Group • Columbus, IN

7d • $45,000 - $55,000 • Hybrid

About The Position

The IT Technician is responsible for diagnosing, troubleshooting, and resolving hardware, software, and network issues for Windows-based computers and servers. This role provides on-site and remote technical support to clients, ensuring systems remain secure, reliable, and operating at peak performance.

Requirements

• 1+ years of experience in IT support or a similar technical role
• Strong working knowledge of Windows 11 and Windows Server environments
• Familiarity with Active Directory, DNS, DHCP, and Group Policy
• Basic networking knowledge (TCP/IP, VPNs, switches, routers)
• Excellent problem-solving and customer service skills
• Valid driver's license and ability to travel to client sites

Nice To Haves

• CompTIA A+, Network+, or Microsoft certification
• Experience with Microsoft 365 administration
• Familiarity with remote support tools and PSA/RMM platforms
• PowerShell scripting experience

Responsibilities

• Diagnose and repair Windows desktops, laptops, and servers (Windows Server 2016/2019/2022/2025)
• Perform routine maintenance including updates, patching, and system health checks
• Troubleshoot network connectivity, Active Directory, and Microsoft 365 issues
• Respond to support tickets and provide timely resolution to end-user issues
• Install, configure, and deploy hardware, software, and peripherals
• Document all service activity, solutions, and client interactions in the ticketing and documentation systems
• Assist with onboarding/offboarding of users and devices
• Support cybersecurity best practices including endpoint protection and patch management

Benefits

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and supportive work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed