IT Desktop Supervisor

Multnomah County • Portland, OR

5d • Hybrid

About The Position

Lead the Team Keeping Multnomah County Connected! Are you a natural leader with a passion for technology and a knack for bringing out the best in technical teams? Multnomah County is seeking an IT Desktop Supervisor to lead our skilled Desktop Teams who provide essential, hands-on IT support across the county, connecting our dedicated staff with the tools they need to serve the community. This isn't just about managing computers; it's about empowering people and ensuring the technology that supports vital county services, from Libraries to Health Services, runs smoothly every day. This work matters… If you're ready to make an impact and shape the future of IT at Multnomah County, we would love to talk with you.

Requirements

• Bachelor's Degree from an accredited college or university or equivalent practical and relevant experience.
• Three (3) years of experience in a team lead or supervisory capacity overseeing, demonstrating the ability to perform the duties of the position (equivalency of 7 years of qualifying training, education, and/or experience).
• Demonstrated knowledge of hardware, software, and peripherals.
• Excellent verbal and written communication skills with the ability to clearly convey technical information.
• Experience providing coaching, mentorship, and constructive feedback to a technical team.
• Demonstrated familiarity with IT support processes and best practices.
• Required cover letter and resume should demonstrate your work experience/skills and how it is related to those shown in the Overview and To Qualify sections of the job announcement.
• Ability to pass a criminal records check.
• Must have a valid driver license.
• All employees must reside in Oregon or Washington.
• We are unable to sponsor work visas, including H-1B, F-1 OPT, or STEM OPT.

Nice To Haves

• Experience in a medium to large IT organization
• Experience with Active Directory, InTune, Jamf, SCCM, Azure, Entra ID
• Experience with Windows OS
• Experience with MacOS
• Demonstrated experience in IT Support

Responsibilities

• Oversee daily desktop support operations, including task assignments, scheduling, and team meetings.
• Coach, mentor, and develop team members while tracking service request metrics and supporting career growth.
• Manage overall performance through proactive support, training, accountability, and established progressive discipline processes.
• Serve as the primary escalation point for complex technical issues, systemic challenges, and customer concerns.
• Partner with IT leadership and department peers to align team goals, streamline support, and participate in key projects.
• Manage vendor relationships, track team performance data, and act as a central liaison between end-users and specialized IT groups.
• Respond to urgent after-hours calls and alerts to maintain continuous availability for essential IT services.
• Report for duty regardless of facility closure or curtailment of some or all County operations, as an operationally essential position.
• Potentially be reassigned from their current position to a role in emergency response to support critical community needs during disasters.

Benefits

• Employer-funded retirement savings
• Health and dental insurance at very low cost to full-time employees and their dependents
• Paid parental leave
• Wellness programs
• Focus on work-life balance and stability
• Support for upskilling, learning and development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager