IT Desktop Services Intern
About The Position
Western National Insurance is seeking a Desktop Services Intern to join its Desktop Services team as part of the Summer 2027 Internship Program. The Desktop Services Intern will provide support to a variety of projects and initiatives, while playing a key role in our day-to-day operations. The individual in this role will have the opportunity to directly assist the Desktop Services team with a wide range of projects including resolving incidents and requests, resolving internal customer inquiries, and more! Western National provides a robust internship program designed for individuals aiming to acquire valuable experience in the insurance industry. This program not only offers practical, hands-on opportunities and project work in partnership with our Desktop Services team; but interns will also have the opportunity to enhance their existing skill sets through a range of professional development activities, cultivate relationships with employees and fellow interns, and participate in impactful volunteer initiatives within the community.
Requirements
- Two years of college preferred
- Excellent time management and the ability to complete projects and assignments to meet deadlines
- Good communication skills
- Ability to listen and ask pertinent questions to gain understanding
- Demonstrated ability to pay attention to details
- Ability to follow processes
- Proficient use of various core systems, office and computer equipment and software packages
- Ability to work onsite at our corporate office in Edina, MN
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Responsibilities
- Provides first point of contact for calls and walk-up incidents and service requests
- Documents, addresses, and resolves basic incidents and requests
- Logs all incidents and requests and engages other service desk resources to resolve incidents
- Creates a positive customer support experience and builds strong relationships with internal customers
- Communicates promptly on progress and handles customers with a consummately professional attitude
- Performs special projects and other duties as assigned
Benefits
- The base pay offered for this position will be $20.00/hour.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Intern
Education Level
Associate degree
