IT Deskside Support Engineer
Shrive Technologies LLC•Wilmington, DE
•Onsite
About The Position
The IT Deskside Support Engineer will be responsible for providing field and onsite IT support. This role is site-aligned with field mobility, requiring travel within an assigned approximately 30-mile radius. The work model is onsite/field-based, with support expected during business hours, plus on-call and extended support as required.
Requirements
- Minimum 4+ years of experience in Deskside IT Support
- Minimum 4+ years of experience in Field Support or Onsite IT Operations
- Strong hands-on experience with Windows desktops and laptops
- Strong hands-on experience with common peripherals and printers
- Strong hands-on experience with basic networking concepts
- Strong hands-on experience with remote support coordination tools
- Familiarity with ITSM tools (preferably ServiceNow)
- Ability to lift and move IT equipment safely
- Willingness to travel within assigned field region
- Flexibility for after-hours or emergency support when required
- Adherence to organizational security and safety policies
Nice To Haves
- Experience supporting enterprise or healthcare environments preferred.
Responsibilities
- Provide field/deskside IT support.
- Perform onsite IT operations.
- Support enterprise or healthcare environments.
- Support Windows desktops and laptops.
- Support common peripherals and printers.
- Apply basic networking concepts.
- Utilize remote support coordination tools.
- Coordinate with ITSM tools (preferably ServiceNow).
- Lift and move IT equipment safely.
- Travel within assigned field region.
- Provide after-hours or emergency support when required.
- Adhere to organizational security and safety policies.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
