IT Deskside Support Specialist

Brightli • Indianapolis, IN

9d

About The Position

As an integral member of the Information Technology department, the IT Deskside Support Specialist develops and deploys asset management approaches, maintains rigorous documentation, conducts regular auditing, and adheres to relevant laws and regulations. The role is also part of the Help Desk team, assisting users with complex technical issues. Responsibilities encompass asset tracking, inventory management, procurement, risk mitigation, and regulatory compliance.

The position requires two years of IT technical support experience and technical knowledge of network and PC operating systems and hardware. Candidates must complete background checks, new-hire orientation, and required training, and have a current driver’s license, acceptable driving record, and current auto insurance. The work is sedentary, involving mostly sitting, occasional walking or standing, and repetitive hand, finger, and arm movements for typing or writing.

Requirements

• Two years of experience in IT technical support.
• Technical knowledge of network and PC operating systems and hardware.
• Strong written, verbal, and interpersonal communication skills.
• Understanding of organizational goals and objectives.
• Research abilities for evaluating technology solutions.
• Ability to present ideas in user-friendly language.
• Self-motivated and detail-oriented.
• Analytical and problem-solving skills.
• Ability to prioritize tasks in a fast-paced environment.
• Customer-service orientation and ability to work collaboratively as a team player.
• Successful completion of background checks, including criminal record, driving record, abuse/neglect, and fingerprint checks.
• Completion of new-hire orientation at the beginning of employment.
• Completion of required training, including Relias, at the beginning of employment and annually thereafter.
• Current driver’s license, acceptable driving record, and current auto insurance.

Responsibilities

• Perform daily and long-term operational and strategic management of hardware and software.
• Assist end-users with technical issues in person and over the phone.
• Plan, monitor, and record hardware assets and software licensing for compliance.
• Establish and maintain documentation of procedures, processes, and reports.
• Assist with license compliance audits and software licensing requests.
• Ensure inventory assets are prepared for deployment.
• Maintain firmware and patches on devices to be deployed.
• Ensure active tracking of network hardware and software assets.
• Manage the electronic media lifecycle and secure data destruction.
• Perform other duties as assigned.

Benefits

• Paid time off for full-time employees.
• Health, dental, vision, retirement, life, and other benefits for full-time employees.
• Initial, ongoing, comprehensive, and supportive training.
• Career mobility and advancement opportunities, including promotion from within.
• A welcoming, warm, and supportive work culture that promotes well-being and health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed