IT Deskside Support Specialist

Brightli • Indianapolis, IN

7d

About The Position

As an integral member of the Information Technology department, the IT Deskside Support Specialist manages hardware and software assets through strategic planning, deployment, documentation, auditing, and compliance. The role also supports the Help Desk by assisting users with complex technical issues in person and over the phone. Work includes asset tracking, inventory management, procurement, risk mitigation, regulatory compliance, software licensing, and secure data destruction.

The position requires strong communication and customer service skills, attention to detail, analytical and problem-solving abilities, and the ability to prioritize work in a fast-paced environment. Employment requirements include successful completion of background checks, completion of new-hire orientation and required training, and a current driver’s license, acceptable driving record, and current auto insurance. The role is sedentary, involving mostly sitting, occasional walking or standing, repetitive hand and arm movements, and exertion of up to 10 pounds occasionally.

Requirements

• Two years of experience in IT technical support.
• Technical knowledge of network and PC operating systems and hardware.
• Strong written and verbal communication and interpersonal skills.
• Understanding of organizational goals and objectives.
• Ability to research and evaluate technology solutions.
• Ability to present ideas in user-friendly language.
• Self-motivated and detail-oriented.
• Analytical and problem-solving skills.
• Ability to prioritize tasks in a fast-paced environment.
• Customer-service orientation and ability to collaborate as a team player.
• Successful completion of background checks, including criminal record, driving record, abuse/neglect, and fingerprint checks.
• Completion of new-hire orientation and required training, including Relias, at the beginning of employment and annually thereafter.
• Current driver’s license, acceptable driving record, and current auto insurance.

Responsibilities

• Manage hardware and software assets operationally and strategically on a daily and long-term basis.
• Assist end users with technical issues in person and over the phone.
• Plan, monitor, and record hardware assets and software licensing for compliance.
• Establish and maintain documentation of procedures, processes, and reports.
• Assist with license compliance audits and software licensing requests.
• Ensure inventory assets are prepared for deployment.
• Maintain firmware and patches on devices to be deployed.
• Actively track network hardware and software assets.
• Manage the electronic media lifecycle and secure data destruction.
• Perform other duties as assigned.

Benefits

• Paid time off for full-time employees.
• Health, dental, vision, retirement, and life benefits, among others, for full-time employees.
• Initial, ongoing, comprehensive, and supportive training.
• Career advancement opportunities and promotion from within.
• A welcoming and supportive work culture that promotes well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed