IT Deskside Support Engineer
Shrive Technologies LLC•Harrison Township, PA
•Onsite
About The Position
The IT Deskside Support Engineer will be responsible for providing field and deskside IT support. This role is site-aligned with field mobility, requiring travel within an assigned ~30-mile radius. The work model is onsite, and the shift model includes business hours plus on-call or extended support as required.
Requirements
- Minimum 4+ years of experience in Deskside IT Support
- Minimum 4+ years of experience in Field Support or Onsite IT Operations
- Strong hands-on experience with Windows desktops and laptops
- Strong hands-on experience with common peripherals and printers
- Strong hands-on experience with basic networking concepts
- Strong hands-on experience with remote support coordination tools
- Familiarity with ITSM tools (preferably ServiceNow)
- Ability to lift and move IT equipment safely
- Willingness to travel within assigned field region
- Flexibility for after-hours or emergency support when required
- Adherence to organizational security and safety policies
Nice To Haves
- Experience supporting enterprise or healthcare environments preferred
Responsibilities
- Provide deskside IT support.
- Perform field support or onsite IT operations.
- Support enterprise or healthcare environments.
- Support Windows desktops and laptops.
- Support common peripherals and printers.
- Apply basic networking concepts.
- Utilize remote support coordination tools.
- Coordinate with ITSM tools (preferably ServiceNow).
- Lift and move IT equipment safely.
- Travel within the assigned field region.
- Provide after-hours or emergency support when required.
- Adhere to organizational security and safety policies.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
