IT Delivery Lead

Bright Vision Technologies • Sacramento, CA

16h • Remote

About The Position

Bright Vision Technologies is seeking an IT Delivery Lead, described in the role overview as a Client Delivery Leader (CDL), to manage service delivery for customer accounts. The role serves as a trusted delivery advisor, coordinating capabilities across teams to meet customer expectations, maximize delivered value, and optimize organizational profitability. The position supports health and human services outcomes through technology and solutions.

The CDL acts as a subject matter expert for the Delivery organization, develops a comprehensive understanding of customer contracts and their delivery implications, and coordinates with infrastructure, security, IT, implementation, engineering, product management, and other teams. The role also manages customer and internal delivery reporting, builds relationships with shared service leaders and customer stakeholders, and establishes data- and metrics-driven governance with clear escalation processes. People-management duties include recruitment, coaching, mentoring, and performance management.

The posting lists the job location as remote and the duration as six months.

Requirements

• Strong program management skills and the ability to navigate both strategic and tactical aspects of delivery management.
• Strong financial acumen and the ability to balance maximizing client value with optimizing costs.
• Ability to collaborate effectively across large teams in deeply matrixed environments.
• Strong interpersonal and relationship-building capabilities with external clients and internal teams.
• In-depth understanding of the healthcare/Medicaid business, clients, and solutions.

Responsibilities

• Serve as a subject matter expert for the Delivery organization across customer needs.
• Develop a comprehensive understanding of customer contracts and their impact on delivery.
• Coordinate with infrastructure, security, and IT teams to ensure comprehensive service delivery coverage.
• Collaborate with implementation, engineering, product management, and other teams on new service introductions and enhancements.
• Implement and manage systematic delivery status reporting for customers and the organization, tailored to the audience.
• Build relationships with shared service leaders and stakeholders at all levels of customer organizations.
• Establish and implement a consistent, data- and metrics-driven governance approach with systematic escalation processes, including escalation to the COO when necessary.
• Manage recruitment, coaching, mentoring, performance management, and other people-management responsibilities.
• Balance delivery of client value with cost optimization and organizational profitability.

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed