IT Delivery Lead

SOLV4EX Group

18h•Remote

About The Position

The IT Delivery Lead connects IT operations, business systems administration, and development to keep work clearly defined, tracked, and completed to an appropriate standard. The role takes requests from stakeholders such as branch managers, controllers, and executives, clarifies business needs, translates them into actionable requirements, and coordinates delivery across business systems and development. It reviews and triages incoming tickets, improves ticket quality and documentation across the IT team, recommends priorities, and manages day-to-day delivery against the agreed plan. The role meets weekly with the Director of IT to review workload, risks, decisions, and changing priorities. This is a delivery leadership role, not a people-management position; hiring, performance reviews, and compensation remain with the Director of IT. The role includes hands-on contributions to business systems, IT operations, testing, documentation, SOPs, and development as appropriate to the employee’s capability. It coordinates work from intake through testing, deployment, documentation, and closure, and is accountable for quality, follow-through, and a reliable IT project register. Server and infrastructure administration is generally handled by the IT operations team. The role does maintain the corporate websites and the servers they run on, keeping them updated and backed up alongside site and server administrators; training is provided. This is maintenance only, not website content. The position is remote, but candidates must be located in Calgary, Alberta, and be able to attend in person when required. SOLV4EX is a growing global organization supporting Discover Battery, Canadian Energy, Discover Manufacturing, and Discover Energy Systems, which sell, manufacture, and support batteries and battery storage systems for automotive, renewable energy, telecommunications, and industrial power industries.

Requirements

At least 5 years of experience coordinating technical delivery, including scoping work, sequencing it across people, and driving it to completion against deadlines.
Demonstrated ability to gather requirements from business stakeholders, developers, administrators, and technical staff and convert them into actionable work.
Experience delivering business systems or software projects, including testing, acceptance, and controlled release; exposure to both is an asset.
Practical experience configuring or administering a business system, with the judgment to make and document controlled changes.
Demonstrated ability to hold work accountable through completion, identify drift early, and drive resolution without formal management authority.
Ability to work independently with limited day-to-day direction and provide clear status proactively.
Strong organizational skills and experience maintaining a reliable tracker, board, or project register across multiple functions and concurrent priorities.
Clear, direct, and professional communication with technical and non-technical audiences.
A college or university diploma in information technology, business, or a related field, or equivalent practical experience; demonstrated capability is valued over credentials alone.
Must be located in Calgary, Alberta, and able to attend in person when required.

Nice To Haves

NetSuite experience; it is the company’s ERP and central to much of the work coordinated by the role.
Experience with ticketing or task-tracking platforms.
Experience in IT operations or technical support, with sufficient technical depth to assess whether an issue is resolved.
Experience gathering requirements for software implementations or enhancements in consulting or professional services.
Experience in quality assurance, audit, process improvement, or another discipline requiring a consistent standard of completion.
Previous team-lead, delivery-lead, or informal coordination experience.
Experience working in a distributed or multi-site organization.
Interest or experience in development, scripting, automation, or integration work.

Responsibilities

Review incoming tickets and requests, ensure they are categorized, prioritized, and routed appropriately, and obtain missing information needed to begin work.
Ensure IT team members complete tickets fully and improve the team’s ticket quality and documentation standards.
Meet stakeholders to clarify underlying business needs and convert them into requirements documents, developer-ready specifications, acceptance criteria, and business systems or operations tasks.
Push back on insufficiently defined work; organize stakeholder sessions for larger requests and document decisions and agreed scope.
Recommend priorities based on urgency, dependencies, risk, team capacity, and existing commitments.
Coordinate development, business systems, integration, configuration, and IT operations work from intake through testing, deployment, documentation, and closure.
Maintain checkpoints with assigned team members, identify blockers and delivery drift early, establish next actions and dates, and follow up on commitments.
Define completion criteria, coordinate or perform user acceptance testing, verify quality and completeness, and return incomplete work with actionable feedback.
Contribute hands-on to business systems, testing, documentation, SOPs, IT operations, or development work suited to the role holder’s capability.
Maintain corporate websites and their servers by keeping them updated and backed up, working alongside site and server administrators.
Bring IT department documentation, including system documentation, procedures, and SOPs, up to standard and keep it current.
Own the accuracy of the IT project register, ensuring each item has an owner, requestor, status, priority, and meaningful next date; produce department status from the register.
Establish expectations for team members to maintain their own records, audit records, and correct, combine, or close stale and duplicate work.
Assign and sequence work across the team within agreed priorities, balancing urgency, dependencies, capability, and workload; coordinate cross-functional dependencies and handoffs.
Introduce practical delivery methods such as task tracking, status standards, checklists, and SOPs where they improve delivery.
Escalate material risks, recurring patterns, and decisions requiring leadership attention to the Director of IT with clear factual context.
Meet weekly with the Director of IT to review workload, risks, decisions, and changing priorities.